Kimberly Taylor, Esq.
Senior Vice President and Chief Operating Officer
In her role as COO, Taylor oversees JAMS operations in the United States. Working directly with the President and CEO, and leading a team that spans 25 resolution centers across North America, Taylor is responsible for the company’s day-to-day operating activities.
Taylor has been a key contributor to JAMS since she joined the organization in 1999, most recently serving as Vice President of the East/Central Region, where she oversaw unprecedented growth and expansion efforts, led panelist recruitment, business development, strategic planning and daily management of resolution centers in the region. As Associate General Counsel, and an expert on arbitration processes, she also developed and conducted training of staff and neutrals in arbitration matters and served on the JAMS National Arbitration Committee. She is a frequent lecturer and speaker and has developed ADR programs for business and government agencies. Taylor joined JAMS in 1999 as Business Manager of the Ventura Resolution Center. Prior to taking on the role of Vice President, Taylor served as General Manager in Los Angeles and then New York, where she played an instrumental role in upgrading client service standards, and developing effective processes for case management.
Prior to joining JAMS, Taylor practiced law in Ventura County, California. She earned her J.D. from Ventura College of Law, where she later served as an adjunct professor. She is a member of the California State Bar.