Mark Smalls oversees marketing and communications strategy and provides leadership to the managers tasked with practice development responsibilities. His extensive marketing background includes advertising, branding, market research, public relations, website development and online marketing. Smalls also currently chairs the JAMS Diversity Committee and serves on the JAMS Foundation board. The JAMS Foundation is the largest and most long-standing private funder of conflict prevention and dispute resolution initiatives in the U.S. and around the world.
During his career, Smalls has held marketing positions at Unilever, Pepsi and Citigroup, promoting brands such as Dove, Sunlight, Aquafina and the Citi AAdvantage Card. While at Citi, he served in a variety of roles, including EVP of Consumer Marketing for Diners Club North America.
Prior to joining JAMS, he served as SVP of Marketing for Opportunity International, a nonprofit that provides microfinance products in 28 countries around the world. During his time at Opportunity, he was responsible for numerous marketing and fundraising initiatives and led the development and launch of the organization’s online donation website.
Smalls was a Johnson & Johnson Leadership Fellow at Columbia University, where he earned an M.B.A. with a concentration in Marketing. He received his B.A. in Management from Duke University. Smalls has served on a number of nonprofit boards and has also served as a mentor with organizations such as Big Brothers Big Sisters. He resides in Southern California with his wife, Andree, and he has two sons.
- April 19 - 22, 2017ABA Section of Dispute Resolution: 19th Annual Spring Conference
- January 19, 2016The Business Case for Diversity MCLE Program
Shattering the StandardApril 2017Strategies: The Journal of Legal MarketingLeveraging Technology to Resolve Business Disputes with Online Dispute ResolutionApril 4, 2016LegalTech News
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