JAMS Safe Harbor Program Information

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The US-EU Safe Harbor framework is a streamlined process for US companies to comply with the European Directive 95/46/EC on the protection of personal data. It was developed by the US Department of Commerce (DOC) in consultation with the EU and enables US organizations to transfer personal data from the EU to the US provided the US company certifies with the DOC that it adheres to the Safe Harbor privacy principles. Among other requirements, companies must create a readily available and affordable mechanism for dealing with individual complaints, including a system of alternative dispute resolution by an independent third party.

JAMS is available to resolve disputes under the Safe Harbor framework. With a panel of nearly 300 full-time neutrals around the world, JAMS specializes in resolving disputes of all sizes and complexity and our neutrals have significant experience resolving issues involving privacy.

RULES: Disputes will be heard pursuant to JAMS Comprehensive Rules or International Rules, unless the parties have specified a different set of Rules or Procedures.

FEES: JAMS does not charge any fees for a company to name it as an ADR provider. If a company names JAMS as its Safe Harbor ADR provider, we request that you notify JAMS by contacting us at 949-224-1810. When a consumer initiates arbitration against a company (whether under JAMS Comprehensive or International Rules or other sets of rules) all fees for the arbitration, including JAMS Case Management Fee, must be borne by the Company.