What to Expect in JAMS Resolution Centers
Effective September 7, 2021, JAMS requires all in-person participants to be fully vaccinated against COVID-19 in order to enter our Resolution Centers. By entering a JAMS Resolution Center, you attest that you are fully vaccinated against COVID-19. If there are participants who are not vaccinated against COVID-19, or decline to provide their status, JAMS managers will arrange to have those individuals participate remotely by videoconference.
All individuals in JAMS Resolution Centers will be required to wear a face covering in common areas until further notice. If you have questions or would like more information about the practice of specific neutrals, please contact your local JAMS Manager or Case Manager.
- Please do not come to a Resolution Center if you have been in close proximity to any person who has been sick in the past seven days.
- Do not come to a Resolution Center if you are experiencing any symptoms of illness or have had a fever (above 100 degrees F or 37.8 degrees C) or signs of a fever without the use of fever-reducing medications within the prior 72 hours.
- Wash your hands frequently with soap and warm water, refrain from shaking hands, and follow local guidelines and requirements regarding face coverings.
JAMS offers comprehensive preparation and on-demand tech support for hybrid and virtual mediations and arbitrations.
- JAMS neutrals receive training on multiple video-conferencing platforms and are adept at navigating online environments.
- JAMS Resolution Centers are equipped with premium technology for hybrid matters.
- JAMS Virtual ADR Moderators are available to assist all parties and remain on standby to resolve technical matters, including after hours.
The following protocols have been adopted to support the safety and well-being of our associates, neutrals and clients:
- Contactless Check-in: Visitors will be greeted by a friendly JAMS associate, who will be behind a plexiglass partition and wearing a face covering. Should you need to sign forms or exchange documents, we will offer a contact-free and sterile process.
- Customer Service: We may have fewer staff in the office at any given time, so we ask that you make any requests for assistance in a socially-distanced, contact-free manner. Do not hesitate to let us know how we can make your experience better in our Resolution Centers.
- Food and Beverages: JAMS provides individually-wrapped lunches and snacks. Beverages will still be available, although we may limit the availability of ice and other drink options out of necessity.
- Cleaning: Enhanced cleaning throughout the day and sanitizing rooms each evening using EPA-registered cleaning products; monitoring building management protocols regarding frequent sanitizing and social-distancing measures in all building common areas, as well proper ventilation and air circulation.
- Social Distancing: Limiting the number of matters heard in a Resolution Center on a given day, staggering start times for cases to avoid large groups of people at our reception desks and lobbies, providing hand sanitizer throughout our facilities, and encouraging remote participation.
- Associate Safety: Spacing out our associates in our centers through physical barriers, changing layouts of workspaces, encouraging associate telework, limiting access to communal spaces, staggering shifts and breaks, and limiting all large gatherings.
- Face Coverings: JAMS will require all in-person visitors to wear face coverings; your case manager will communicate any requirements before your hearing.
Is JAMS requiring staff, neutrals, attorneys and clients to attest to or prove they have been fully vaccinated prior to entering a JAMS Resolution Center?
Effective September 7, 2021, JAMS requires all in-person participants to be fully vaccinated against COVID-19 in order to enter our Resolution Centers. By entering a JAMS Resolution Center, you attest that you are fully vaccinated against COVID-19. If there are participants who are not vaccinated against COVID-19, or decline to provide their status, JAMS managers will arrange to have those individuals participate remotely by video conference. All individuals in the JAMS Resolution Centers will be required to wear a mask in common areas until further notice. If you have questions or would like more information about the practice of specific neutrals, please contact your local JAMS Manager or Case Manager.
Are you requiring the use of face coverings in all areas of your Resolution Centers?
Yes. We are continuing to require face coverings in all public areas of our Resolution Centers. We strongly encourage their use at all times in public areas and note that some neutrals and parties may choose to unmask within their session rooms. In advance of your hearing, a JAMS Case Manager will provide you and your clients protocols for wearing face coverings. If you have concerns associated with the use of face coverings in individual hearing rooms, please inform your case manager or the panelist.
Is JAMS securing the safety of its food and beverage service?
Yes. The entire suite is sanitized each night and common areas are cleaned regularly throughout the day. Coffee and beverage areas are open for use. Rather than our typical extensive buffet selection for lunch, we will serve individually boxed lunches. Hand sanitizer is available in the common areas and in each conference room.
Are the administrative fees the same for in-person, hybrid and remote hearings?
Yes. Administrative fees at JAMS support the work required to provide you with the best service possible, including the setting of cases, management of documents and other critical administrative tasks. With remote cases, the amount of support can be even greater as it also includes real-time support of video platforms during the session, pre-session tech checks, along with managing the typical demands of any live matter. There are many complexities surrounding the management of virtual hearings, which may result in higher costs for JAMS, but our goal is to supply you with the service and support you’ve come to expect from JAMS while maintaining our fee structure. Please watch this video to learn more about JAMS Virtual ADR Moderators.
Are JAMS Resolution Centers open for in-person sessions and which panelists are available for remote, in-person or hybrid sessions?
Most JAMS Resolution Centers are now open for in-person or hybrid sessions. It is best to contact your local Resolution Center for the most up-to-date information. A particular panelist’s availability to conduct virtual/remote mediations, arbitrations, and other ADR proceedings is listed on our panelist's bios on the JAMS website. In addition, please contact a panelist’s case manager for details regarding availability for in-person, hybrid and/or remote sessions.
Do you have materials to help me and my clients prepare for remote sessions?
Yes. You will be offered the opportunity to test the platform, work out exchange of documents, and ask questions of an experienced case manager. More information is available on our Virtual ADR Page.
If I want a remote hearing, do I have choices other than Zoom?
Yes. We are adept at many platforms. If you wish to explore whether your neutral is able to support you on the platform of your choice, please contact the JAMS Case Manager in charge of your case. We have found Zoom to be user-friendly, HIPAA compliant and ADR-compatible, and have trained our panelists on this platform as well as others. JAMS mediators and arbitrators (neutrals) are experienced at managing the resolution process whether they are conducting an in-person or virtual hearing. JAMS neutrals and case managers receive ongoing training on the latest videoconferencing technology and best practices. In addition to traditional conference calls, JAMS offers a range of videoconferencing options for mediations and arbitrations based on case size and complexity, client comfort level and cost considerations.
Local Solutions. Global Reach. TM
JAMS successfully resolves business and legal disputes by providing efficient, cost-effective and impartial ways of overcoming barriers at any stage of conflict. JAMS offers customized, in-person, virtual and hybrid dispute resolution services through a combination of first class client service, the latest technology, top-notch facilities, and highly trained mediators and arbitrators.
Safety Protocols & Requirements
Virtual ADR Resources
- JAMS Videoconferencing Guide (PDF) ›
- Videoconferencing Tips & Techniques ›
- Virtual ADR & Security FAQ ›
- Virtual Arbitration FAQs ›
- HIPAA Compliance (PDF) ›