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Arbitration: A Powerful Tool for Achieving Fair, Expeditious Resolution

In an era of unprecedented business disruptions, timely dispute resolution is critical. In-person, virtual or hybrid arbitration with an experienced JAMS arbitrator provides an effective alternative to protracted litigation.

As the world’s largest private ADR provider, JAMS administers an average of 18,000 cases in person and online every year, including thousands of complex, multi-party arbitrations. We’ve spent more than four decades refining the arbitration process and are dedicated to providing fair, expeditious resolution and reasoned awards in disputes of all types.

Arbitration at JAMS allows the parties to select a neutral with industry-specific expertise and to define the process best suited to resolve their dispute, including customized rules, discovery protocols, an appeal procedure and other efficiencies. With virtual dispute resolution gaining in popularity, arbitration also offers greater scheduling flexibility and a worldwide pool of JAMS arbitrators from which to choose.

Virtual Arbitration Options

JAMS arbitrators are available to resolve disputes remotely. We offer a number of videoconference options for arbitrations based on case size and complexity. Please refer to our Virtual ADR page or our Frequently Asked Questions (FAQ) for more information about virtual options for your next hearing. 

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Highly skilled neutrals attuned to both legal and business realities

Our panel of more than 400 retired state and federal court judges and attorneys includes accomplished arbitrators with diverse backgrounds, business acumen and deep subject matter expertise. Our neutrals have decades of experience handling thousands of cases under our own arbitration rules as well as those of all major arbitral institutions. Learn more about our rigorous commitment to neutrality and our extensive disclosure process.

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In-Person, Virtual and Hybrid Dispute Resolution

JAMS has offices in major metropolitan areas around the globe. Our Resolution Centers provide world-class technology and amenities and we strictly adhere to the latest COVID-19 safety protocols to protect the health of our neutrals, associates and clients. JAMS arbitrators are available to resolve your dispute in person or online via Zoom, WebEx and other platforms. In addition, our Resolution Centers are equipped with videoconferencing capabilities for hybrid hearings, where counsel and clients who wish to attend in person can be connected with those who prefer to participate remotely.

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Exceptional Case Management

JAMS case managers are knowledgeable about ADR and receive ongoing training in arbitration. They consistently receive high ratings from attorneys for their efficient, responsive, and friendly service.


JAMS Managed Arbitration

JAMS arbitrators utilize a "Managed Arbitration Process" consisting of checklists and procedures to make the arbitration efficient and provide attorneys with peace of mind that the process will be fair, professional, and timely. The JAMS Recommended Arbitration Discovery Protocols provide JAMS arbitrators with an effective tool that will help them exercise their sound judgment in furtherance of achieving an efficient, cost-effective process which affords the parties a fair opportunity to be heard.


JAMS Optional Expedited Arbitration Procedures

JAMS has taken an industry-leading role to ensure arbitration remains an attractive alternative to litigation. In order to save clients time and money, JAMS has instituted procedural options that allow the crafting of a process that is commensurate with the dispute.

With JAMS Optional Expedited Arbitration Procedures, parties can choose a process that limits depositions, document requests and e-discovery. When parties utilizing JAMS Comprehensive Arbitration Rules elect to use these procedures, they agree to the voluntary and informal exchange of all non-privileged documents and other information relevant to the dispute.


Custom Arbitration Rules and Optional Appeal Procedure

JAMS offers domestic and international arbitration rules tailored to help attorneys streamline the arbitration process for a timely and efficient resolution and ensure fairness to all parties. The unique JAMS Optional Arbitration Appeal Procedure provides parties a method for meaningful review.


National Arbitration Committee

The JAMS National Arbitration Committee, a body independent of the arbitrator, decides issues of controversy that may arise when the arbitrator is unavailable, has not yet been appointed, or the issue involves the arbitrator, such as claims of conflict. The National Arbitration Committee acts as a safeguard to the fairness of the arbitration process.

Local Solutions. Global Reach. TM

JAMS successfully resolves business and legal disputes by providing efficient, cost-effective and impartial ways of overcoming barriers at any stage of conflict. JAMS offers customized dispute resolution services locally and globally through a combination of industry-specific experience, first-class client service, top-notch facilities and highly trained panelists.


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