Circling Back: Making Feedback a Priority at JAMS

At JAMS, we have a long-standing commitment to attorneys and their clients, and one way we demonstrate this is by seeking feedback. While we greatly appreciate moments of delight, we want to also learn what our clients’ pain points are so that we can ease them whenever possible. We also want to know our clients’ goals so that we can help them achieve them. We use feedback to identify trends so that we can maximize opportunities to enhance services.