The JAMS Mediation Process

Rigorous preparation. Creative, collaborative solutions. Persistent follow-up.

It's the power of difference only JAMS mediators deliver.

In an era of unprecedented business disruptions, timely dispute resolution is critical. In-person, virtual or hybrid mediation with an experienced JAMS mediator provides an effective alternative to protracted litigation.

At JAMS, mediation is not limited to just a few hours or a day-long session. It's a process—one at which our mediators and case managers excel. We work diligently every step of the way—from pre-mediation calls and preparation to post-mediation follow-up—toward helping all parties arrive at the best possible outcome to their dispute.

As the world's pre-eminent provider of mediation services, we draw on over four decades of experience in successfully resolving tens of thousands of cases of every type and size. Learn more about our wide range of practice areas.

Our mediators augment their deep subject matter expertise and comprehensive knowledge of federal and state case law and statutes with extensive, ongoing training in ADR and developing trends, including academic research and recent court rulings on settlements.

We offer affordable hearing formats, including half-day options, for every dispute. JAMS mediators have demonstrated their ability to resolve cases promptly and efficiently, providing significant savings of time and expense.

JAMS case managers—many of whom have strong backgrounds in the law—receive ongoing training on legal and procedural issues. Known for their excellent customer service and efficiency in convening mediations and keeping them on track, they are also astute at helping parties select the mediator who best fits their needs.