What alternative remote options are available for my case other than Zoom?
While JAMS is not able to control Zoom security policies and procedures and understands some clients have concerns with this platform, JAMS neutrals and associates have been trained to make the best use of the security protocols provided by the Zoom platform (see above). Parties to matters at JAMS have reported good results using the Zoom platform because of its ease of use and the fact that it is cost-free to them. However, should clients prefer another virtual option, JAMS has its own platform - Endispute™, operated by CourtCall™.
Endispute™ via CourtCall™
JAMS offers Endispute™, a mediation platform provided by CourtCall™, for a modest additional fee. Endispute™ is a browser-based video and audio application that is easily accessible through a phone, computer or tablet. A CourtCall™ representative is available for the entire session to resolve any technical aspects.
Endispute™ also allows private breakout rooms for each party and document sharing capability. Endispute™ application security is the strongest encryption standard. Only authenticated callers are let into the call and each meeting ID is unique.
Other Platforms
Should clients prefer another virtual platform, JAMS will work with the parties to accommodate the request. There are several alternative platforms available, including the following:
- Microsoft Teams (and Skype) - Users can host audio and video conferences with anyone. This platform provides features such as meeting note taking, screen sharing, meeting recording, and instant messaging.
- A Microsoft Teams meeting can be locked by enabling the lobby setting and not allowing entrance into the meeting.
- Appropriate for arbitrations or mediations based on available features.
- Conference Call (no video – please see below)
- Appropriate for arbitrations or mediations.
- GoToMeeting™ –This platform includes features such as screen sharing, meeting recording, and instant messaging.
- Provides each participant a password in order to enter the session.
- The neutral has total control and can lock the room once the session begins to restrict others from accessing the videoconference.
- Only appropriate for arbitration hearings based on available features.
- WebEx: This platform offers features such as screen sharing, meeting recording, and instant messaging.
- Provides each participant a password in order to enter the session.
- The neutral has total control and can lock the room once the session begins to restrict others from accessing the videoconference.
- Only appropriate for arbitration hearings based on available features.
Audio Only
If the parties prefer not to use videoconference, JAMS can arrange for a mediation session telephonically through the use of LoopUp. This platform offers unique features by allowing participants to join the session with a click of a button, users can see who is speaking, and provides the host the capability to mute background noise.
JAMS has found that LoopUp is highly reliable and has had success with it thus far.