In every business relationship there is the potential for conflict over contractual agreements or business operations. When such conflicts arise, there is no need to incur the onerous expense and delays involved in traditional litigation. There are readily available alternative dispute resolution procedures that will enable you to resolve your disputes relatively quickly, fairly and cost-effectively.
Traditional mediation and arbitration are not the only tools available through JAMS. In some situations other approaches are more appropriate, effective and/or economical. These options, customized for specific organizations, industries and events, can prevent conflicts before they arise or provide more flexible, scalable and creative resolution paths when conflicts do emerge.
Our articles and thought leadership serve to engage our clients, the legal community and the public in a discussion about alternative dispute resolution. As leaders in mediation, arbitration and more, we strive to remain at the forefront of legal developments, trends and news in areas of law that pertain to ADR.
With industry leading arbitration rules, JAMS is praised for a highly experienced panel with specialties in many key areas, multilingual case management capabilities, and unparalleled service. JAMS specializes in the resolution of international disputes and is one of the largest providers of commercial arbitration in the world.
Having served on the Contra Costa Bench for more than 20 years, I was accustomed to the role of Judge. After two decades in the courtroom with the continuous flow of disputes and a daily calendar of issues to be decided, I became adept at the routine of listening, evaluating and deciding. My role and focus was to learn the facts, apply the law and hopefully do justice. The judicial function is structured and constrained by rules of evidence and set procedures, formalized, recorded and subject to review. The idea is to receive information, to be sure, but also to control the flow, to keep arguments within set boundaries, and consider and hear only what is appropriate and germane. The role of the judge is unquestionably tough, making decisions that are in every case so impactful to the parties. Being a judge was a humbling and challenging role, which I was very honored and fortunate to perform.
Currently and for the last 21 years, I have been a mediator with JAMS, which is quite a different function, although equally honorable and challenging. The mediation process is open-ended, subject to fewer procedural constraints. Here there is no mandate to decide, indeed no power to decide, occasionally not even an expectation that the cause will arrive at a resolution. Basically it is a chance to talk and a chance to be heard. This may sound trite and simple, but therein contains the magic. As a mediator, unlike a judge, the role is not to control what is said, or to determine what is proper to hear. The role of mediator is to encourage open expression, to set the conditions for a full venting of the legal, factual and emotional basis for the dispute. A mediator is first a listener. Until a person is fully heard, there is little incentive to compromise or for the parties to consider mitigation, forgiveness or contributing responsibility.
As a mediator I am sincere, concerned and fully committed to exploring every avenue that may lead to a resolution. Often this requires a cultural, ethnic, and gender sensitivity. As a neutral, I remain open-minded and tolerant of all as bias or pre-conceived stereotypes would be an impediment to developing necessary trust with the parties. Whether it is, business litigation, real estate, employment, catastrophic personal injury, or wills and trust, the human element invariably features prominently in the controversy. All lawsuits are after all, about people.
Once everyone has had their say, my role as mediator often moves from the posture of passive listener, to active participant. Here I alternatively become a member of first one team and then another. We are joining forces to get something done. This requires a keen sense of the weak points, the barriers, the critical risks, pot holes and speed bumps that stand in the path to resolution. Being creative, focused, persistent and patient is critical during this process. My job is to keep the ideas flowing, to juggle the considerations and equities, with no one dropping the ball. The goal is to build on the progress that has been achieved, to avoid unraveling and back pedaling while maintaining forward motion toward consensus and agreement.
At this stage, the objective is to move all parties from the narrow focus of “I” and “me” to the broader focus of “us” and “we,” from locked struggle to the release and comfort of resolution. The parties themselves are indispensable in suggesting the elements that lead to the path forward. This proprietary aspect, this “buy-in” for the parties, is essential for the compromise that contributes to acceptance of the resolution. The fact that the parties articulate their own just, compromised decision is arguably one of the most positive features of the mediation process as opposed to a judicial verdict. To own the solution is everything. Seldom, if ever, during my years on the bench, did I observe the congratulatory gestures, the high fives, handshakes and occasional hugs that follow a mediated settlement.
Once a tentative resolution is agreed upon, the tough job of drafting language that encompasses what has been agreed upon is required. Here the mediator and the parties step back, as the lawyers draft the language in their professional role. The mediator’s function at this point is somewhat more judicial, in the sense of confirming the neutral articulation of what has been agreed. Until the ink is dry, there is no resolution.
My work as a mediator is continuously exciting and challenging, involving both problem-solving and peace-making skills. It is an active job, both mentally and physically. There is tremendous satisfaction in bringing people together. Sometimes, on a given day, as recorded by my IPhone Health App, I walk miles between floors, back and forth, up and down, keeping the parties at bay, as they are venting, joking, crying, complaining, and strategizing, until such time that they are ready to emerge and often congratulate each other on their contribution and their mutual success upon reaching an agreement. As a former trial judge, and now in this challenging role of JAMS mediator, I am truly honored to do this important work.
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The JAMS ADR blog serves to engage our clients, the legal community and the public in a discussion about
alternative dispute resolution. As leaders in mediation, arbitration and more, we strive to remain at the
legal developments, trends and news in areas of law that pertain to ADR.
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