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JAMS Addresses Security in Virtual ADR

The global COVID-19 pandemic has challenged us all, but it also has opened us up to new possibilities and new ways of doing business. The emergence of virtual alternative dispute resolution (ADR) is a perfect example.

While JAMS has long offered proceedings online, many lawyers are now realizing its many benefits. Those benefits include flexibility and ease. With just a click, lawyers and their clients can be in the “same room” eliminating the need for travel and requiring fewer scheduling logistics. There is also the speed at which JAMS case managers can convene cases online and customize the right processes for each case.

It’s no secret, however, that questions have been raised about the security of virtual platforms. Can participants trust them to keep their sessions secure and confidential?

Recognizing these concerns, JAMS uses the Zoom HIPAA-compliant platform for all scheduled virtual proceedings, including mediations and arbitrations. This Zoom platform incorporates the necessary security features to satisfy the requirements of the Health Insurance Portability and Accountability Act. Some of those features include:

  • Increased session security requires that all devices accessing the Zoom platform connect via strong encryption.
  • Session recording cannot be saved to the Zoom cloud. Instead, session recording may only be saved to a local machine. As such, personal information will not make its way to the cloud.

To learn more about how this Zoom platform ensures HIPAA compliance, click here, and for answers to frequently asked questions around virtual ADR and security, click here

JAMS remains committed to helping resolve your legal and business disputes and to meeting our clients' needs during these challenging times. If you need assistance with a virtual ADR proceeding, please contact our case managers:

West Region, U.S.:
Ed Cruz (San Francisco)

East & Central Region, U.S.:
Shavonne Applewhite (New York)


This page is for general information purposes.  JAMS makes no representations or warranties regarding its accuracy or completeness.  Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals. See More

Posted in: Arbitration, Mediation





The JAMS ADR blog serves to engage our clients, the legal community and the public in a discussion about alternative dispute resolution. As leaders in mediation, arbitration and more, we strive to remain at the forefront of legal developments, trends and news in areas of law that pertain to ADR.

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