Trust, Tension, and Resolution: The Emotional Landscape of Complex Mediation

From overlapping class actions and regulatory uncertainty to layered insurance and rigid parties, complex mediations demand more than a conference room and opening offers. They require planning, emotional insight and strategic flexibility, according to three seasoned JAMS mediators.

Longtime JAMS neutrals and former trial attorneys Bruce A. Friedman and Robert A. Meyer, and Judge Shashi Kewalramani (Ret.), who recently joined JAMS after retiring from his role as a magistrate judge on the U.S. District Court for the Central District of California, have collectively mediated thousands of disputes. These high-stakes cases span securities, antitrust, class actions, intellectual property, insurance and ERISA claims. Each neutral has a valuable, nuanced perspective on complex mediation, shaped by years of both advocacy and neutrality

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