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Endispute<sup>TM</sup> Online Dispute Resolution (ODR)

EndisputeTM Online Dispute Resolution (ODR)

Effective, Flexible and Affordable

EndisputeTM Online Dispute Resolution (ODR) from JAMS is effective, flexible and affordable.

Powered by CourtCall,® Endispute ODR is a browser-based video and audio application that offers parties an efficient mediation alternative when the value or complexity of claims do not warrant a traditional, in-person mediation session. Endispute online mediation is ideal for low to moderate value claims that can be resolved in a two-hour session.

The EndisputeTM ODR advantage

Endispute ODR offers clients the exceptional service JAMS has provided for 40+ years. 

  • Experienced neutrals exclusive to JAMS
  • World-class case management
  • Flat fee of $500 per party for two hours and up to two participants per party
  • Elimination of travel time and expenses
  • Flexible scheduling 
  • Two-day cancellation policy
  • Convenient payment via credit card or payment on account (for qualified parties)

User-friendly technology

The Endispute ODR platform requires only a phone and a desktop or laptop computer with a webcam. Features include:

  • Real-time streaming video
  • Virtual caucus rooms for private conversations with the mediator
  • Online chat functionality
  • Document sharing 
  • Electronic signature capability
  • Operator support for a seamless experience

How does it work?

The Endispute ODR platform is easily accessible, requiring only a phone and computer with a webcam, to conduct a mediation from anywhere. If parties have determined their matter is appropriate for an Endispute ODR mediation, you can submit a case inquiry by completing the form below or by contacting us directly at 1-844-WebJAMS or 1-844-932-5267.

An Endispute ODR case manager will then help parties select a neutral from the Endispute ODR panel and assist in the case convening process.

Once the mediation session has been scheduled, confirmed participants will receive information about how to access the Endispute ODR mediation session, including dial-in instructions for audio as well as a link to access the video portion of the session.

The parties will receive a fee agreement and confidentiality agreement which must be completed and returned in order to confirm the mediation session.

Cancellation Policy

Endispute ODR has a two business day cancellation policy. See Endispute FAQs below for more details about our cancellation policy.


Click here to download frequently asked questions.

Our Mediators

Our mediators are highly regarded by the bench and bar for their impartiality and ability to quickly identify critical issues. They conduct proceedings efficiently and fairly, with the utmost respect for the attorneys and litigants, while addressing the pivotal issues on both sides of the matter. Our panel has been trained in effective communication for online mediation, so with Endispute ODR you will benefit from the results-oriented service you’ve come to expect from JAMS for more than 40 years.

Between them, the Endispute ODR panel has a global reach and has handled thousands of cases to conclusion and presided over numerous settlement conferences. They possess extensive experience in the resolution of a wide spectrum of disputes from personal injury to real property and business/commercial matters. With our global panel of highly trained and knowledgeable retired judges and attorney neutrals, you can be confident in their ability to craft creative and efficient solutions.

System Requirement3

The following browser versions will support the Endispute ODR platform:

  • Microsoft Internet Explorer 9, 10 and 11
  • Chrome 3 and higher
  • Firefox 30 and higher
  • Safari 5

Some older operating systems will need to be upgraded and/or patched in order to accommodate security standards. Notably, Windows XP needs to have Service Pack 3 installed. Please consult with your IT department or operating system manufacturer for the specific upgrades or patches necessary.

All Endispute ODR participants appearing by video must be sure that the computer that will be used for the mediation session meets the minimum system requirements including sufficient bandwidth and a working camera. The following link may be used to test your system for suitability.  Click here to test your system for video compatibility.

1 CourtCall website
2 Two to four participants, in addition to the mediator, are optimal
3 Endispute is not currently configured for tablet computers

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