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Mediation Document Portal - Instructions for Use JAMS Mediation, Arbitration and ADR Services

Instructions

  1. Request Access
    Visit our website to create your account*.

    *Only emails registered to open cases will be able to upload documents. If you do not see your case listed on the drop-down menu, please contact your JAMS Case Manager.

     

  2. Create Your Account
    You will create a temporary password before being asked to provide a new password of your choosing.


     

  3. Receive Approval
    For security purposes, your request will be approved by JAMS. You will receive an email confirmation when this occurs from OnBase@jamsadr.com, allowing you to log into the portal.

     

  4. Log In
    Log into your account with your temporary credentials to select security questions/answers. You will be asked to create a new, secure password.

     

  5. Upload Your Documents
    You can upload documents for your ACTIVE mediations at JAMS. Acceptable file formats include: JPG, TIFF, BMP, PNG, GIF, MP3, MP4, AVI, WMV, MPG, MOV, QT, EML, PDF, Microsoft Office formats (DOC, DOCX, XLS, XLSX, XLMX, XLSM, PPTX, MSG).

     

  6. Determine Document Category
    Select your ACTIVE case from the drop down. Assign a category for each document when uploading (ex: Brief, Exhibit, Email Correspondence).

     

  7. Search and View Uploaded Documents
    Return to the portal homepage to search for uploaded documents by selecting a date range.

     

  8. Questions and Support
    For questions and further assistance, please use the contact form available at the top of the screen.

 

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JAMS successfully resolves business and legal disputes by providing efficient, cost-effective and impartial ways of overcoming barriers at any stage of conflict. JAMS offers customized dispute resolution services locally and globally through a combination of industry-specific experience, first-class client service, top-notch facilities and highly trained panelists.