Mediation Document Portal - Instructions for Use JAMS Mediation, Arbitration and ADR Services


  1. Request Access
    Visit our website to create your account*.

    *Only emails registered to open cases will be able to upload documents. If you do not see your case listed on the drop-down menu, please contact your JAMS Case Manager.


  2. Create Your Account
    You will create a temporary password before being asked to provide a new password of your choosing.


  3. Receive Approval
    For security purposes, your request will be approved by JAMS. You will receive an email confirmation when this occurs from, allowing you to log into the portal.


  4. Log In
    Log into your account with your temporary credentials to select security questions/answers. You will be asked to create a new, secure password.


  5. Upload Your Documents
    You can upload documents for your ACTIVE mediations at JAMS. Acceptable file formats include: JPG, TIFF, BMP, PNG, GIF, MP3, MP4, AVI, WMV, MPG, MOV, QT, EML, PDF, Microsoft Office formats (DOC, DOCX, XLS, XLSX, XLMX, XLSM, PPTX, MSG).


  6. Determine Document Category
    Select your ACTIVE case from the drop down. Assign a category for each document when uploading (ex: Brief, Exhibit, Email Correspondence).


  7. Search and View Uploaded Documents
    Return to the portal homepage to search for uploaded documents by selecting a date range.


  8. Questions and Support
    For questions and further assistance, please use the contact form available at the top of the screen.


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JAMS successfully resolves business and legal disputes by providing efficient, cost-effective and impartial ways of overcoming barriers at any stage of conflict. JAMS offers customized, in-person, virtual and hybrid dispute resolution services through a combination of first class client service, the latest technology, top-notch facilities, and highly trained mediators and arbitrators.