Mediation Document Portal - Instructions for Use JAMS Mediation, Arbitration and ADR Services

Instructions

1. Request Access
   Visit our website to create your account*.
   
   *Only emails registered to open cases will be able to upload documents. If you do not see your case listed on the drop-down menu, please contact your JAMS Case Manager.
   

   

    

2. Create Your Account
   You will create a temporary password before being asked to provide a new password of your choosing.
   
   
   

    

3. Receive Approval
   For security purposes, your request will be approved by JAMS. You will receive an email confirmation when this occurs from OnBase@jamsadr.com, allowing you to log into the portal.
   

    

4. Log In
   Log into your account with your temporary credentials to select security questions/answers. You will be asked to create a new, secure password.
   

   

    

5. Upload Your Documents
   You can upload documents for your ACTIVE mediations at JAMS. Acceptable file formats include: JPG, TIFF, BMP, PNG, GIF, MP3, MP4, AVI, WMV, MPG, MOV, QT, EML, PDF, Microsoft Office formats (DOC, DOCX, XLS, XLSX, XLMX, XLSM, PPTX, MSG).
   

   

    

6. Determine Document Category
   Select your ACTIVE case from the drop down. Assign a category for each document when uploading (ex: Brief, Exhibit, Email Correspondence).
   

   

    

7. Search and View Uploaded Documents
   Return to the portal homepage to search for uploaded documents by selecting a date range.
   

   

    

8. Questions and Support
   For questions and further assistance, please use the contact form available at the top of the screen.