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JAMS ADR Insights

Online Mediation and Arbitration Mediation

Zooming to Yes

Interpersonal negotiations are an ever-present part of life. Experts have identified many reasons to prefer face-to-face meetings for negotiations over remote forms of communication, such as phone calls and email messages. But until recently, the middle ground of videoconferencing occupied a relatively unexplored frontier of negotiation opportunity, with both some of the advantages of meeting in person and some of the drawbacks of communicating remotely.

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