The coronavirus pandemic has forced the legal community to reexamine the way we live and work. We are being challenged both personally and professionally. The alternative dispute resolution (ADR) community has had to consider alternatives to the traditional in-person approach to resolving disputes. Online dispute resolution (ODR) technology affords us the opportunity to continue to assist parties with resolving disputes. Options range from an exclusively telephonic session to a mediator-hosted session on a platform such as Zoom to a concierge approach like the JAMS Endispute program. The keys to success, whether via an ODR approach or an in-person ADR session, are preparation, creativity, openness to new ideas and processes and civility in dealing with each other.
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