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JAMS ADR Insights

Arbitration Online Mediation and Arbitration

Virtual Arbitration of Business Disputes: Looking Back, Moving Forward

In the ADR setting where I practice, despite initial resistance to agreeing to hearings on Zoom, participants have adapted fairly quickly and expressed general satisfaction with the process. My experience includes four arbitrations so far, both domestic and international cases. The hearings have proceeded with very few technical difficulties. And, actually, there were some advantages over in-person hearings, the most significant being easy access to the hearings for witnesses unable to travel.

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