Training, Systems Design and Early Dispute Resolution JAMS Mediation, Arbitration and ADR Services


JAMS Solutions Training, Systems Design and Early Dispute Resolution

JAMS Solutions Training, Systems Design and Early Dispute Resolution takes a proactive approach to conflict, helping to avoid or address it before relationships become strained, reputations are tarnished, lawsuit are filed and/or personnel leave or become disenchanted and disengaged. Through training and implementation of appropriate systems, we empower leaders and team members to identify and resolve conflicts early, quickly and effectively.

JAMS Solutions can help make any workplace more productive. Moreover, making an investment in early dispute resolution demonstrates a commitment to a responsive, fair and psychologically safer work environment.

Based on a Broad Foundation

JAMS’ 40-plus years of dispute resolution experience has given us insights into the best ways to manage and prevent disputes. Our history informs our approach: We work with clients to understand their challenges and needs, and then design a plan to help them accomplish their goals. JAMS Solutions is uniquely suited to provide a wide array of organizations—from universities and hospitals to corporations and fast-growing startups—with customized skills and tools for solving problems as they arise.

Tailored to You

No two organizations are alike, and our services reflect this. The optimal approach is determined based on past, current and potential areas of conflict, from internal politics and bias to harassment and racial tensions. In some cases, we focus solely on skills. For example, an organization may want to equip its managers with the skills they need to recognize fracturing teams and to employ the tools to fix them. In other situations, we augment skills training with the development of systems to efficiently and impartially manage conflicts when they arise, building processes that demonstrate an organization’s commitment to fairness and respect. Still other situations necessitate an immediate intervention to navigate a crisis.

While our training and facilitation offerings are tailored to the specific environment and issues associated with each client organization, we formulate our approaches from the areas of economics; law; psychology; negotiation theory; interpersonal dynamics; culture, cross-culture and diversity, equity and inclusion studies; and strategic behavior. Our work often focuses on:

  • negotiation principles and process expertise to manage conflict;
  • communication skills, with an emphasis on preparing for and engaging in difficult conversations;
  • stakeholder engagement and deal-making; and
  • steps to build a culture equipped and oriented to manage conflict at the lowest possible level.

No matter the service, the starting point is the same: a comprehensive assessment consisting of interviewing key stakeholders and gathering information. The assessment informs an understanding of organizational dynamics and serves as the starting point for dispute management and resolution. The assessment also guides the delivery of services. From training to systems design to facilitation to mediation, services are sequenced and layered to reflect the nuances and complexities of each situation.

In many cases, organizations prefer ongoing training to stay on the right track year after year as personnel change and the organization evolves.

Meet Richard Birke

The chief architect of JAMS Solutions Training, Systems Design and Early Dispute Resolution is Richard Birke, vice president of JAMS and the executive director of the JAMS Institute—the teaching and training arm of the company.

Richard is a hands-on leader for JAMS Solutions engagements. He has designed client curricula based on the knowledge he gained mediating teaching and training, and in conjunction with other trainers and systems designers, he has delivered those services to organizations.

Prior to joining JAMS, Richard was a trial lawyer in the greater Boston area, a graduate student at Harvard Law, associate director of the Stanford Center on Conflict and Negotiation, and a lecturer at Stanford Law School. In 1993, he became a law professor at Willamette University and director of its Center for Dispute Resolution.

Richard has won two national writing awards for his work in the psychology and neuroscience of mediation and negotiation, taught dozens of innovative courses around the world, given hundreds of lectures and speeches, and mediated complex disputes involving such matters as an international child abduction, civil rights and the creation of national wilderness areas.

Contact Us

If you seek to expand your organization’s dispute resolution capacity through creative, proactive means, please contact us at

Overview of JAMS Solutions

Arbitration and mediation are the most recognized tools of alternative dispute resolution and for good reason. They represent powerful, proven, cost-effective methodologies that can be used to equitably solve a wide variety of conflicts.

Learn more about JAMS Solutions


Higher Education & Title IX

Colleges and universities need to manage, resolve and prevent conflict. As a worldwide leader in dispute resolution, JAMS is singularly qualified to provide a comprehensive range of unique and effective solutions for problems facing students, faculty and administration.

Learn more about JAMS Solutions for Higher Education 


Health Systems & Medical Organizations

In health systems, hospitals, doctors’ groups and other medical organizations, internal disputes are not just disruptive to business operations, they may affect patient care and professional careers. Our custom programs tailored specifically to healthcare, allow providers to avert many foreseeable disputes and more quickly resolve others.

Learn more about JAMS Solutions for Health Systems ›


Local Solutions. Global Reach. TM

JAMS successfully resolves business and legal disputes by providing efficient, cost-effective and impartial ways of overcoming barriers at any stage of conflict. JAMS offers customized, in-person, virtual and hybrid dispute resolution services through a combination of first class client service, the latest technology, top-notch facilities, and highly trained mediators and arbitrators. 



Virtual ADR Resources