Solving Workplace Disputes Before They Escalate: Gary Fowler talks ADR Lessons for HR from the North Texas SHRM Conference

What’s the value of mediation to your business? In this engaging live-recorded conversation on the Good Morning HR podcast, veteran mediator and JAMS neutral Gary Fowler unpacks how mediation and arbitration serve as efficient, cost-effective alternatives to litigation. Speaking to an audience at the North Texas SHRM Annual Conference, Gary explains the practicalities of ADR (Alternative Dispute Resolution), shares real-world use cases, and demystifies the role of neutrals in helping parties reach resolution before disputes escalate further.

Whether you’re dealing with employment conflicts, trade secret disputes, or workplace issues, this episode offers valuable insight into how ADR strategies can reduce risk, protect relationships, and save time and resources.

3 Key Takeaways:

1. ADR Is a Smart Business Strategy, Not Just a Legal One
   Mediation and arbitration help both employees and employers control costs, maintain working relationships, and efficiently resolve disputes. Fowler breaks down when and why parties should consider ADR, including mediation, long before trial becomes inevitable.
2. Flexibility and Confidentiality Create Opportunities for Resolution
   Fowler explains how mediation offers flexibility that courts and arbitration often cannot, especially when non-monetary solutions matter to both parties. Confidentiality protections allow participants to explore options openly, without fear of repercussions.
3. The Right Neutral Makes the Difference
   Selecting the right mediator or arbitrator is key. Gary outlines what employees and employers should look for in a neutral: experience, subject-matter familiarity, and a style that matches the needs of the dispute.

Watch the Full Podcast
For the full conversation and more practical insights on how ADR can benefit your organization, watch the episode here.