No two organizations are alike, and our services reflect this. The optimal approach takes into account past, current and potential areas of conflict, from internal politics and bias to harassment and racial tensions. In some cases, we focus solely on skills. For example, an organization may want to equip its managers with the skills they need to recognize fracturing teams and to employ the tools to fix them. In other situations, we augment skills training with the development of systems to efficiently and impartially manage conflicts when they arise, building processes that demonstrate an organization’s commitment to fairness and respect. Still other situations necessitate an immediate intervention to avoid a crisis.
While our training and facilitation offerings are tailored to the specific environment and issues associated with each client organization, we formulate our approaches from the areas of economics; law; psychology; negotiation theory; interpersonal dynamics; culture, cross-culture and diversity, equity and inclusion studies; and strategic behavior. Our work often focuses on: