2026 Dispute Resolution Practice Development Institute

JAMS is a proud Gold Sponsor.

This premier educational event is designed to empower you in growing your ADR practice, whether you are an emerging or experienced dispute resolution practitioner. Presenters will offer tangible best practices, approaches, and solutions to help you navigate the current ADR business landscape and distinguish yourself in the field. Don’t miss this opportunity to take your practice to the next level.

JAMS Featured Speakers: Heather Muirhead and Joanne Saint-Louis

JAMS Featured Panel Information:

Beyond Resolution: Elevating Client Experience in ADR
Panel Program Date & Time: February 12, 2026 | 2:35 PM – 3:50 PM
In today’s competitive dispute resolution landscape, delivering exceptional client service is no longer optional—it’s essential. This session explores how dispute resolution professionals can build trust, foster transparency, and create meaningful client experiences that go beyond the outcome of the case. It offers practical strategies for designing client-centered processes, managing expectations, and navigating challenges and professionalism.

Moderator:

• Joanne Saint-Louis – Director, Inclusive Engagement & Practice Development, JAMS

Speakers:

• Heather Muirhead – Client Experience Strategy Director, JAMS
• Sabine Jean, Esq. – Associate, Outten & Golden
• Miguel Alexander Pozo, Esq. – Member, Cozen O’Connor
• Parag Shah, Esq. – CEO, Miles Mediation & Arbitration