Technology Dispute Resolution
Resolving Complex Technology Disputes Through ADR
Rapid innovation across artificial intelligence, blockchain, cloud computing, medical and biotechnology, and financial technologies has created new categories of commercial risk and dispute. Technology disputes frequently involve highly technical subject matter, differing regulatory frameworks across jurisdictions, intellectual property ownership, software licensing, data privacy obligations and significant financial exposure.
JAMS provides the full range of ADR services for complex disputes arising across emerging and established technology sectors. Services include mediation, arbitration, neutral analysis/mock trials, settlement allocation and court-appointed neutrals. Our neutrals work with litigators, arbitration counsel and in-house legal teams to resolve sophisticated technology disputes, including those involving software, IT and commercial technology contracts, efficiently and with procedural flexibility.
Why Partner With JAMS for Technology Disputes?
AI and Smart Contract Rules
JAMS offers additional resources relevant to disputes involving artificial intelligence and smart contracts, including those related to smart contract dispute resolution and smart contract arbitration, reflecting the evolving needs of technology parties and counsel.
National and International Capability
Technology disputes often involve parties in different jurisdictions and various regulatory frameworks. JAMS is well positioned to address technology matters involving cross-border data transfers, international platform operations and global regulatory issues.
Technology-Literate Neutrals
JAMS offers a panel that includes former judges and practitioners with experience in AI, cybersecurity, FinTech, medical and biotechnology, enterprise software and intellectual property disputes. This includes disputes involving software development agreements, SaaS contracts, blockchain platforms, digital assets, cybersecurity incidents and technology licensing conflicts.
Secure Case Management
JAMS uses case management systems designed to support the secure handling of client information, capabilities that are especially important in complex technology disputes. Experienced case management teams combine secure processes with technology-enabled workflows to help safeguard confidentiality, preserve data integrity and support the responsible handling of sensitive materials throughout a case. From intake through resolution, JAMS aims to protect critical information while supporting the efficient resolution of sophisticated technology matters.
Core Technology Dispute Areas
Artificial Intelligence
Disputes involving AI development, deployment, governance, ownership and system performance.
Disputes involving training data, AI-generated content ownership, autonomous system liability and governance of machine learning technologies. These matters may also involve AI contract disputes, algorithmic decision-making, model training issues and ownership questions tied to AI-generated works.
Blockchain, Digital Assets and Smart Contracts
Disputes involving token ownership, exchanges, smart contract execution and digital asset ecosystems.
Disputes involving blockchain platforms, digital assets, cryptocurrency transactions and smart contract execution. These matters may include token ownership, exchange failures, smart contract enforceability, automated transaction disputes and regulatory compliance within digital asset ecosystems.
Software Development
Disputes involving SaaS, IT outsourcing, implementation failures, licensing and system performance.
Software development is central to modern business operations. As a result, it presents complex risks across the development lifecycle when it comes to delivery timelines, functionality, updates and performance.
Disputes often arise from SaaS models and IT outsourcing agreements involving scope changes, delays, defects and failed implementations. Matters may include system integration issues, cybersecurity incidents, data loss and intellectual property ownership or licensing conflicts.
Financial Technology
Disputes involving digital payments, lending platforms, embedded finance and regulatory obligations.
Financial technology is reshaping how financial services are delivered, introducing innovation alongside heightened regulatory and operational risks. Disputes often arise from digital payments, lending platforms, blockchain and cryptocurrency services, and embedded finance solutions.
Matters may include fraud, cybersecurity breaches, transaction errors, regulatory compliance and consumer protection claims, as well as disputes over platform performance, licensing and data use.
Cybersecurity, Data Privacy and Cloud Computing
Disputes involving breaches, ransomware, cloud services, SLAs and data transfer obligations.
Cybersecurity, data privacy and cloud computing disputes often arise from breaches, ransomware incidents, cloud service outages, service-level agreement performance issues and data transfer obligations. These matters may involve sensitive technical evidence, privacy requirements and commercial risk across digital infrastructure.
Health Tech
Disputes involving digital health platforms, patient data systems, ERP implementation and privacy compliance.
Health tech disputes may involve digital health platforms, patient data management systems, health care ERP implementation, software performance, insurance processing and compliance with health care privacy regulations. These matters often require careful management of sensitive records and regulated technology systems.
Medical and Biotechnology
Disputes involving clinical trials, research collaborations, licensing and commercialization.
The medical and biotechnology sectors are driven by innovation, research and regulatory oversight, often giving rise to complex, high-stakes disputes. These matters often arise from clinical trials, research and development collaborations, licensing agreements and the commercialization of medical devices and therapies.
Disputes may involve regulatory compliance, data integrity, product liability, intellectual property, automated health care insurance processing and partnership or funding conflicts. JAMS neutrals bring practical insight into the regulatory and policy frameworks that shape these sectors, including matters involving U.S. government agencies, legislative considerations and global regulatory regimes.
Telecommunications, Media and Digital Platforms
Disputes involving platform operations, content licensing, moderation, privacy and digital infrastructure.
Telecommunications, media and digital platforms continue to evolve rapidly, shaping how information is created, distributed and consumed. Disputes often arise from service agreements, network infrastructure and platform operations.
Matters may include content licensing, distribution and revenue-sharing conflicts, data privacy and cybersecurity issues, content moderation practices and intellectual property claims. JAMS neutrals have the ability to understand the language and business of the internet, translating complex technical concepts into clear, practical insights for effective dispute resolution.
Technology Mediators and Arbitrators
JAMS panelists include neutrals who have resolved large-value and cross-border disputes involving technology companies, digital platforms, financial institutions and life sciences companies. Their experience includes technology mediation and arbitration involving AI, enterprise software, FinTech, cybersecurity, cloud computing, digital assets, IP ownership and technology licensing disputes. JAMS also offers other ADR services for technology matters, including neutral analysis, mock trials, appellate proceedings and certain court-appointed roles, depending on the needs of the case.
Featured Rules and Procedures for Technology Disputes
Reference materials for counsel and in-house legal teams.
Thought Leadership and Industry Engagement. JAMS neutrals and leadership participate in technology-focused forums, including:
ITechLaw Conferences
Participation in forums addressing cross-border technology disputes, digital innovation and commercial conflict.
International Bar Association Technology Conferences
Engagement with legal and business developments shaping technology disputes and ADR globally.
FinTech and Digital Asset Regulatory Summits
Visibility in conversations around AI, blockchain, software development, cybersecurity, digital privacy and regulatory change.