Submit a Case Submit Case Find a Neutral Search Neutral
Laura Frankel

Laura B. Frankel, Esq.

Case Manager
Michael McCants
T: 312-655-9199
F: 312-655-0644
71 S. Wacker Dr., Suite 2400, Chicago, IL 60606


Throughout her 30 year career in the insurance industry and as a litigator, Laura B. Frankel, Esq. developed a strong reputation as a savvy negotiator. Ms. Frankel joined JAMS after more than 15 years at CNA Insurance.

Ms. Frankel has special expertise in professional liability issues, including complex, high exposure professional liability claims for lawyers, medical care providers and accounting professionals. She also has extensive experience handling coverage disputes and was involved in coverage litigation around the country. During her law firm practice, she handled a range of civil litigation, with a focus on medical malpractice cases. She is recognized for her tenacious, collaborative and creative approach to problem solving. She has a keen understanding of how to assess risk on both sides.

ADR Experience and Qualifications

Ms. Frankel has mediated and co-mediated complex disputes in the following areas:

  • Multi-million dollar legal malpractice action
  • Numerous asbestos cases pursuant to trust administration procedures
  • Insurance dispute relating to employee theft
  • Class action alleging BIPA (Biometric Information Privacy Act) violations and related insurance coverage dispute
  • Numerous consumer disputes involving Wells Fargo’s improper placement of 
    Collateral Protection Insurance
  • Insurance/Bad Faith
  • Professional Liability
    • Legal
    • Medical
    • Accountants
  • Personal Injury
  • Products Liability

Representative Matters at CNA

  • Cases alleging professional negligence, breach of fiduciary duty, breach of contract and other claims against attorneys and law firms arising out of personal injury, family law, trusts and estates, commercial litigation and business transactions in state and federal courts
  • Malpractice action against accounting professionals arising from the alleged failure to detect embezzlement of millions of dollars from an Ohio credit union
  • Cases brought by an Indian tribe alleging negligence, fraud and RICO violations in Florida state and federal courts
  • Case brought by a national insurer against its former defense counsel claiming negligence, fraud and Chapter 93A claims arising out of the alleged mishandling of a $30 million construction litigation
  • Malpractice action against an attorney for alleged negligence in prosecuting a high-exposure medical malpractice case involving severe permanent injury to a child
  • High-profile defamation case in state court in Florida
  • Tortious interference and civil conspiracy action arising out of a probate dispute and forged notarization of a will involving a $12 million estate
  • Arbitration of a complex legal malpractice case arising out of the alleged mishandling of patent litigation Cases alleging negligence, intentional conduct and conspiracy arising out of alleged illegal tax shelters triggering protracted litigation with the IRS
  • Rescission action involving an accountant’s professional liability insurance policy based on alleged material misrepresentations in the insured’s application
  • Actions alleging malpractice and breach of contract against attorneys and law firms arising out of intellectual property matters including patent, trademark and copyright
  • FDCPA claims against attorneys acting as debt collectors
  • Counterfeit check scam cases against attorneys and banks
  • State bar and OED disciplinary proceedings resulting in attorney suspension or disbarment
  • Rescission and other coverage actions arising out of prior notice, misrepresentation in the application or intentional conduct
  • Fee disputes brought as affirmative claims or counterclaims alleging excessive or improper billing
  • Mediation training course (40-hour training), Northwestern University School of Professional Studies, October 2017
  • Mediation essentials training, Center for Conflict Resolution, November 2017
  • Member, American Intellectual Property Lawyers Association (AIPLA), 2007–2017 Member, ABA Standing Committee on Lawyers Professional Liability, 2005–2009
  • Second-degree black belt/Assistant Instructor, tae kwon do
    Tutor/Adult Literacy Teacher, Literacy Chicago, 2018-present
  • Project team member, University of Illinois Center for Global Health, Immaculate Conception Church Brighton Park, Chicago, Fortalecienda Mi Familia Project for families struggling with poverty, immigration issues and neighborhood violence
  • Working group member, James B. Moran Center on Youth Advocacy; pilot for school-based pro bono legal clinic

Selected Speaking Engagements / Panel Presentations

  • Eagle International New York City, A Master Class on Mediation, Guest Panelist, October 2019
  • Eagle International Associates, The Whole Word is Watching: Successful Defense of Claims in an Increasingly Visible World, Guest Panelist, May 2019
  • CLM Conference New York City, Tick...Tick...Kaboom: Is Your Next Eroding Limits Policy Case the One That Explodes?, December 2018
  • Professional Liability Attorney Network (PLAN), Mediation: Behind the Scenes Webinar, October 2018 American Bar Association, Lawyers Professional Liability Young Lawyers Section, Litigation Strategy Snapshots, Chicago, June 2017
  • American Bar Association Coverage Litigation Section Annual Conference, In the Interests of Time: Exploring Critical and Timing Issues, Tucson, AZ, March 2016
  • American Bar Association Standing Committee on Lawyers Professional Liability Conference, Be the Fireman: How to Pour Water on the Fire of Punitive Damages, Scottsdale, AZ, September 2015
  • American Bar Association Standing Committee on Lawyers Professional Liability Conference Young Professionals Roundtable, Managing the Tripartite Relationship, San Francisco, September, 2014
  • American Bar Association Standing Committee on Lawyers Professional Liability Conference, Till Death Do Us Part: Representing an Attorney in a Matrimonial Matter, New York, April 2012
  • American Intellectual Property Lawyers Association Annual Meeting, Anatomy of an IP Legal Malpractice Claim, Washington, D.C., October 2013
  • American Bar Association Litigation Section, Women in Insurance Network, Navigating the Coverage Minefield, Chicago, October 2013
  • American Bar Association Standing Committee on Lawyers Professional Liability Conference, Cutting- Edge Issues on the Attorney-Client Privilege, Boston, Spring 2011

Bar Admissions

  • Illinois
  • Connecticut
  • United States District Court, District of Connecticut
  • United States District Court, Northern District of Illinois
  • CNA; Chicago, IL; 2002–2017
    • Consulting Director, Lawyers Professional Liability Claim Group
    • Consulting Director, High-Exposure Professional Claims Group
    • Senior Litigation Counsel
    • Lawyers Claim Consultant
  • Senior Counsel; Gessler, Hughes & Socol; Chicago, IL
  • Claim Counsel; Coregis/Westport; Chicago, IL
  • Associate; Updike, Kelly & Spellacy, P.C.; Hartford and New Haven, Connecticut, 1987–1994
  • J.D., Boston University School of Law (Managing Editor, American Journal of Law & Medicine)
  • B.A., with honors, History and English, University of Michigan



Practice Areas

  • Insurance
  • Intellectual Property
  • Personal Injury/Torts
  • Professional Liability



This page is for general information purposes.  JAMS makes no representations or warranties regarding its accuracy or completeness.  Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals. See More