This article was originally published in the ACC Docket, Workplace Conflict Is Inevitable. Here’s How to Architect a Better Response.

Even as organizations begin rebalancing toward more in-person collaboration, remote work has become a normalized mode of operation — spanning geographic boundaries and diverse cultural contexts.

Virtual workspaces enable unprecedented efficiency, yet also create communication voids where differing styles and sparse in-person interaction can lead to clashes and misunderstandings.

Whether irritations over insensitive comments or harmful acts that require legal action, conflicts in the workplace are complicated, real and expected. So, why isn’t conflict planned for — or rather, designed for?

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