In Daily Journal, “Will AI Create a K-Shaped Future For ADR?,” Malcolm Maclachlan highlights JAMS CEO and President Kimberly Taylor’s perspective on the growing role of artificial intelligence in dispute resolution. As AI tools expand across the legal industry, Taylor underscores that while technology is improving efficiency, it is not replacing the judgment and experience that neutrals bring to complex matters.

Taylor reinforces that human insight remains a key factor in selecting an ADR provider, even as the market evolves. The article also features perspectives from other ADR leaders across the industry, placing her comments within a broader conversation about how AI is shaping the future of dispute resolution.

Full article below: