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Rebekah Ratliff

Rebekah Ratliff, CCLS


Case Manager
Lauryn Hall
T: 404-566-2157
F: 404-588-0905
One Atlantic Center, 1201 West Peachtree, Suite 2650, Atlanta, GA 30309

Biography

Available to conduct virtual/remote mediations and other ADR hearings on a variety of online platforms, including Zoom.

Rebekah Ratliff is a credentialed commercial complex insurance claims professional with more than 25 years of experience in evaluating, negotiating and settling complex casualty claims loss matters, nationwide and internationally with settlements totaling in the millions. Having evaluated thousands of cases, Rebekah is masterful in navigating the negotiation process and understands the human condition, a key skill to enabling trust in the ADR process.

Rebekah is the founder and President of Capital City Mediations, LLC, a national mediation, arbitration and case consulting firm based in the Atlanta, GA area. She is a civil and domestic mediator and arbitrator and has become a trusted dispute resolution professional in high stakes cases and sensitive matters involving high-profile individuals. Rebekah believes that people do not really want to be in dispute and finds fulfillment in facilitating compromises via neutral analysis to assist in moving cases to settlement or through the alternative dispute resolution process. She speaks Spanish fluently and operates internationally.

Ms. Ratliff is a nationally sought-after presenter and lecturer in the legal and insurance industries on topics relevant to alternative dispute resolution, case evaluation, negotiation strategies and diversity and inclusion. She is a frequent contributor to the CLM Magazine (Claims Litigation Alliance), American Bar Association (ABA) and National Bar Association (NBA) publications. Her extensive insurance background subject matter expertise includes, but is not limited to, personal injury/wrongful death, medical malpractice, auto/trucking liability, commercial premises liability, products liability, nursing home liability, construction liability and municipal liability. Ms. Ratliff is the 2nd Vice Chair of the ADR Section of the NBA and the Diversity Committee Co-chair of the ABA Dispute Resolution Section. She has been recognized nationally for her work in the alternative dispute resolution field.

ADR Experience and Qualifications

  • Extensive subject matter expertise in personal injury/wrongful death, medical malpractice, auto/trucking liability, commercial premises liability, products liability, nursing home liability, construction liability, municipal liability and coverage.
  • Neutral analysis of tort claims to aid with the early case resolution
  • Faculty Member, Southern California Mediation Association Advanced Track Training
  • Faculty Member, National Bar Association ADR Continuing Education
  • Law School Guest Lecturer at Texas Southern University’s Thurgood Marshall School of Law, Howard University and Emory University
  • Faculty Member, ABA Advanced Mediation & Advocacy Skills Institute

Panels

  • NBA Certified Mediator and Arbitrator Panels
  • FINRA (Wing) Arbitrator on panels in financial regulatory matters
  • International Institute for Conflict Prevention & Resolution (CPR) Panels of Distinguished Neutrals (Mediation and Arbitration)

Representative Matters

Insurance

  • Personal Injury/Wrongful Death
    • Mediated and facilitated settlements on various types of bodily injury cases involving fatality damages (allegedly) arising from negligence
  • Medical Malpractice
    • Mediated medical malpractice cases involving alleged deviation from the standard care due to failure to treat, failure to diagnose, failure to warn of risks and/or improper treatment
    • Mediated cases alleging psychiatrist ethical boundary violations
    • Mediated dental malpractice cases alleging prescription errors, overuse of anesthesia, deviation from the standard of care and failure to render treatment
    • Mediated optometry cases alleging failure to diagnose in glaucoma and vision correction surgery cases
  • Commercial Premises Liability
    • Mediated premises cases involving slip/trip and falls, rape, shootings, assault, elevator malfunction and various other incidents alleging negligent maintenance, negligent security and other (tort allegation) matters at (*apartment complexes, strip malls, restaurants, department stores, superstores and variety-type commercial properties dealing with landlord/tenant issues.

      *Examples: bug/pest infestation, negligent security, security lights/gate disrepair, assault, shootings, stabbings
  • Products Liability
    • Mediated cases involving products and components alleged not to be market worthy that caused severe injuries to the end user. Some examples include lye-based drain cleaner, ladders, skin care products, various industrial and auto industry component parts (air bags, brakes, gas line defects)
  • Nursing Home/Assisted Living Liability
    • Mediated numerous cases involving elder care neglect and bill of rights violations
  • Auto/Trucking Liability
    • Mediated numerous cases involving personal auto and trucking motor vehicle accidents with severe damages of multiple passengers
  • Homeowner Liability
    • Mediated cases involving neighbor dispute dealing with trespass, incidents on and off property and issues arising out of pet ownership
  • Municipal Liability
    • Mediated cases involving charter school boards alleging mistreatment and/or deprivation of learning of children by teachers
    • Mediated cases involving municipalities dealing with disputes alleging police officer negligent acts against detainees while in custody. Facilitated resolutions dealing with self-insured retentions and governmental statutory caps
  • Contracts
    • Mediated contract dispute in a highly contested and newsworthy case with a pending judgment and writ of body attachment, to assist with compromiseMediated Homeowners Association dispute about covenant violations between HOA and Homeowner

Securities

  • FINRA - Wing Arbitrator on panels to serve in adjudicating financial services industry disputes for the financial regulatory authority in the U.S. and Puerto Rico

Neutral Analysis

  • Perform liability and damages case assessment on matters ripe for settlement to assist in exploring strengths, weaknesses and settlement posture to save time and overhead costs
  • Facilitate coverage reviews for occurrence-based and claims-made policy contracts

Speaker on a variety of ADR topics before legal and insurance professional organizations and law schools

  • Co-Producer, American Bar Association (ABA) Constructive Community Conversations Forum, 2020
  • Panelist, “Off and On The Record: Protected Communications in Mediation”, Claims & Litigation Management (CLM) Alliance Focus NY Conference, 2020
  • Moderator, “Systemic Racism in the Insurance Industry, CLM Town Hall, 2020
  • Speaker, “Are You Ready For The Boardroom?”, California Department of Insurance Conference, 2020
  • Speaker, “Virtual Mediations In A Post-COVID World”, Galloway Law Firm Claims and Litigation Conference, 2020
  • Panelist, “Insurance Matters During COVID”, National Bar Association (NBA) Wiley Branton Virtual Symposium, 2020
  • Moderator, “Resolution 105 Roundtable”, ABA Mediation Week, 2020
  • Panelist, “Virtual Trials and Tribulations”, GA CLE Webinar, 2020
  • Speaker, “Activating Allyship”, Zurich North America Looking to the Future Series, 2020
  • Moderator, “Stand Up To Dive In”, Dive In Global DE&I Festival, Atlanta Conference, 2020
  • Panelist, ABA Dispute Resolution Section Law Students “Pivot” Forum, 2020
  • Faculty, CLM Claims College, School of Claims Mediation, 2020
  • Faculty, “Triple Threat”, Risk Management Society (RIMS) Broward Webinar, 2020
  • Producer, The Future of Insurance Symposium, Atlanta Association of Insurance Professionals, 2020
  • Moderator, “The Use and Effectiveness of Psychodrama”, NBA Small Firms “Sharpen Your Ax” Series with Milton Grimes, Esq., 2020
  • Moderator, “Racial Injustice in the US and UK”, Worlds Apart Webinar, ACIN London, UK, 2020
  • Guest Lecturer, Negotiation 360, Emory University School of Law, 2020
  • Faculty, “Women In The Game - The Juggle and the Struggle”, NBA Small Firms and Solos Conference Jamaica, 2020
  • Panelist, Insurance Day, Howard University School of Business, 2020   
  • Keynote Speaker, “The Next Generation”, Gamma Iota Sigma Insurance Fraternity Regional Conference Keynote, 2020
  • Panelist, “Mask Off”, ABA Webinar Series, 2020
  • Panelist, “Business Case for Diversity in ADR”, CLM Focus Conference, 2020
  • Panelist, “Alternative Dispute Resolution and COVID-19 Insurance Disputes”, COVID Insurance Litigation Virtual Summit, 2020
  • Panelist, “Make It Rain” Marketing ADR Practice Webinar, NBA ADR Section, NBA Convention, 2020
  • Moderator, “View From The Bench”, NBA Master Class with Hon. M. Gino Brogdon, Sr., NBA Convention, 2020
  • Panelist, “Streamlining The Cost of Conflict Through Arbitration”, NBA Presidential Showcase Panama City, Panama 2019
  • Moderator, “The Importance of Education and Development”, National African American Insurance Association (NAAIA)/ National Association of Insurance and Financial Advisers (NAIFA) Industry Panel, 2019
  • Keynote Speaker, “Moving the Needle Forward in D&I”, NAAIA Florida Legislative Summit Breakfast, 2019
  • Moderator, “Moving Beyond Unconscious Bias”, Insurance Business America Atlanta Conference, 2019
  • Panelist, “Litigate or Mediate”, Atlanta Claims Association, 2019
  • Faculty, AAA/NBA Mediation Training, NBA Annual Convention, 2019
  • Faculty, Civil Trial Advocacy Boot Camp, NBA, 2019
  • Guest Lecturer, “Preparing a Case For Pretrial Settlement”, Thurgood Marshall School of Law, 2019
  • Facilitator/Panelist, “How To Recruit Allies in D&I”, Diversity & Inclusion Institute Leadership Conference, 2019
  • Faculty, “The Art of Negotiating”, National Academy for Small Firms and Solos Boot Camp, 2019
  • Moderator, “Next Generation Leadership”, Insurance Business America San Francisco Conference, 2019
  • Faculty, “Techniques In Resolving Commercial Disputes”, Advance Track Training, Southern California Mediation Association, 2019
  • Guest Lecturer, “Case Evaluation and Negotiating”, Howard University School of Law, 2018
  • Faculty, “Negotiating In The Caucus Phase”, Advance Mediation Skills Institute, ABA, 2018

Memberships & Affiliations

  • President, National African American Insurance Association (NAAIA Atlanta), 2017-Present
  • 2nd Vice Chair, Alternative Dispute Resolution Section, National Bar Association, 2019
  • Co-Chair Diversity Committee, Dispute Resolution Section, American Bar Association, 2018-Present
  • Member, Claims Litigation Management Alliance (CLM Alliance), 2010-Present
  • Member, Gate City Bar Association, 2016-Present
  • Member, Atlanta Bar Association, 2016-Present
  • Member, Georgia Association of Black Women Attorneys, 2016-Present
  • Member, North Carolina Central University School of Business Board of Visitors, 2020
  • Member, Georgia State University Risk Management Foundation, Founding Advisory Board, 2019-Present
  • Member, Florida Academy of Professional Mediators, 2016-Present
  • Member, ArbitralWomen, 2020
  • Member, Alpha Kappa Alpha Sorority, Inc, 1986-Present
  • Atlanta Chartering Chair, International Career and Business Alliance (ICABA), 2019-Present
  • Founding Advisor, African Caribbean Insurance Network (ACIN), London, UK, 2019-Present
  • Advisor, Insurance Business America (IBA), Women In Insurance Global Network, 2020

Selected Awards and Honors

  • Dive In Global Festival, Service Award 2020
  • NAAIA Service Award 2020
  • NBA Outstanding Service Award 2018
  • 7th U.S. District Congressional (Mediator of the Year), Light of Life Award 2018
  • Atlanta Association of Insurance Professionals Pioneer Award 2018
  • NBA Outstanding Service Award 2017
  • Gwinnett Chamber of Commerce Pinnacle Award 2016
  • Presidents Volunteer Service Award (Obama Administration) 2016

Selected Publications (Articles)

  • “The Future of Mediation is COMPROMISED”, CLM Magazine, January 2021
  • “Physician Heal Thyself,” American Bar Association, Law Practice Today, September 2020
  • “Inclusion Speaks Louder Than Words”, National Bar Association, Resolution Newsletter, May 2020 (repurposed from ABA publication)
  • “Inclusion Speaks Louder Than Words “, American Bar Association, Just Resolutions Newsletter, February 2020
  • “The 5 Ps of Mediation”, American Bar Association, October 2018
  • “Streamlining and Reducing the Cost of Conflict Through Arbitration”, National Bar Association, Resolution Newsletter, May 2019
  • Capital City Mediations, LLC, Founder, 2016-Present
  • Certified Woman Business Enterprise (WBENC and WOSB)
  • Certified Minority Business Enterprise (NMSDC, Georgia)
  • Henning Mediation & Arbitration Service, Atlanta, GA, Independent Contractor, 2020-2021
  • CHUBB Insurance Company, Claims Officer, 2006-2016
  • CNA Insurance Company, (Home Office) Global Liability Claims Consultant, 2006
  • TIG Insurance, Claims Specialist, 2002-2006
  • Interstate Fireman’s Fund Insurance Company (ALLIANZ), General Adjuster, 1995-2002
  • Coregis Insurance, Sr. Claims Technician, 1994-1995
  • CNA Insurance, Sr. Claims Representative, 1991-1994

Education

  • Mediation and Arbitration Advanced Training, AAA and FMCS, NBA Convention 2018 and 2019
  • Domestic Mediation Training, Henning Mediation & Arbitration Services, Atlanta 2016
  • Civil Mediation Training and Arbitration Training, Henning Mediation & Arbitration Services, Atlanta 2015
  • B.A., Psychology, University of Illinois at Urbana-Champaign, 1988

News

Events

Practice Areas

  • Business & Commercial
  • Construction
  • Construction Defect
  • Governmental/Public Agency
  • Insurance
  • Personal Injury/Torts
  • Securities

Locations

Available worldwide

Disclaimer

This page is for general information purposes.  JAMS makes no representations or warranties regarding its accuracy or completeness.  Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals. See More

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