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Cookie Notice

Cookie Notice

Cookie Notice

Updated April 30, 2025
 

Welcome to JAMS and to our website located at www.jamsadr.com (the “Site”), serving JAMS (“JAMS, “we,” “us” or “our”) and all Site visitors and users (“Users,” “you,” or “your”). JAMS is the largest private alternative dispute resolution (“ADR” or “Services”) provider in the world, and we are committed to respecting your privacy rights and complying with all applicable privacy legislation.

When you use the JAMS website, we may store cookies on your web browser. This Cookie Notice explains what a cookie is, how you can manage your cookies, and what kind of cookies may be on our Site.

WHAT ARE COOKIES?

Cookies are small pieces of data stored in text files on your computer or other device when websites are loaded in your browser, often used to remember you and your preferences regarding your visit to the website and any information you have volunteered. In other words, cookies in general are used to collect, store and track data. 

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted. 

There are three main types of cookies: session cookies which are temporary, lasting only as long as your session on a website (stored in a temporary memory location or RAM), persistent cookies which remain on your device’s hard drive beyond your session, and first or third-party cookies which are served by the site being visited (first party) or third parties. 

Session cookies are temporary cookies which allow users to be recognized within a website so any page changes or data selection you do is remembered from page to page. The most common example of this functionality is the shopping cart feature of an e-commerce website. 

Persistent cookies are used generally for two purposes: authentication, which is often essential (ensuring that it is you logging in, and remembering our password in certain cases), and tracking, which is often non-essential, used for advertising and marketing purposes. 

First-party cookies are placed by the site which you are visiting, while third-party cookies are generated by websites other than the web pages you are visiting. These types of cookies allow companies to track your browsing history across the web. JAMS does not serve ads and does not encourage third-party cookies.

HOW WE USE COOKIES

We use both first-party and third-party cookies on our website. 

First-party cookies are cookies issued from the jamsadr.com domain that are generally used to identify language and location preferences or render basic site performance monitoring and user experience functionality. 

Third-party cookies belong to and are managed by other parties, such as JAMS business partners or service providers. These cookies may be required to render certain forms, such as the submission of a job application. 

Generally, cookies perform up to six functions, as follows:

Category of Cookies

Description and Use

 Strictly Necessary Cookies

These cookies are necessary for the JAMS website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not function properly. These cookies do not store any personally identifiable information.

 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization (such as account name, language, and location). They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

 Essential Cookies

We use these cookies to help identify and prevent potential security risks. We need to use at least commercially reasonable efforts to ensure that your information is safe and secure, and in many cases confidential.

 Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. We use these details to improve how the Site functions and to understand how Users interact with the Site.

 Targeting Cookies

Targeting cookies are used primarily by advertising networks to display relevant advertising to visitors who use their services and to report on the effectiveness of ads served on websites. Targeting cookies may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

The JAMS website does not serve ads. However, in connection with our provision of the Services, we offer you our newsletter, certain blogs, and try to make you aware of events and webinars that may be of interest to you based on your use of the Services. Any such cookies used to provide these materials of potential interest are not-essential, and we require your consent before using such cookies. 

 Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They can track your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools. The jamsadr.com website does not employ social media cookies, but does utilize links to social media services.


DISABLING AND REMOVING COOKIES

Removing most cookies is easy, but it could make navigating the Site more difficult. Without cookies, Users may have to re-enter their data for each visit. Different browsers store cookies in different places, but the Settings, Privacy section — sometimes listed under Tools, Internet Options, or Advanced — is most common. Options are available to manage or remove cookies. Before removing cookies, evaluate the ease of use of the Site. In most cases, cookies improve the web experience, but they should be handled carefully.

Find out how to manage cookies on popular web browsers:

There are online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org. For users in the EEA & United Kingdom please visit https://www.youronlinechoices.eu/

Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com

If you want to opt out of Google Analytics, you can download and install the opt-out browser add-on developed by Google for your web browser. For more information about Google Analytics' currently available opt-outs, please see https://tools.google.com/dlpage/gaoptout

If you are visiting this site using a mobile device such as a smartphone or tablet, please also refer to the manufacturer’s instructions on how to manage cookies.

UPDATES TO THIS COOKIE NOTICE

We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies. 

The date at the top of this Cookie Notice indicates when it was last updated. Our previous Cookie Notice was dated March 23, 2021.


CONTACTING US

If you have any questions about our use of cookies or other technologies, please contact us at info@jamsadr.com. You may also contact us by mail at:

JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel
(Toll Free) 800-352-5267

Targeting / Advertising

Cookie Vendor

DoubleClick

Facebook

Facebook Business (formerly Facebook Custom Audience)

Owned by

Google Inc.

n/a

Facebook

Website

https://marketingplatform.google.com/about/enterprise/

https://www.meta.com/

https://www.facebook.com/business/

Privacy URL

https://policies.google.com/privacy

https://www.facebook.com/privacy/policy

https://www.facebook.com/privacy/policy/

In Their Own Words

"Google's DoubleClick products provide ad management and ad serving solutions to companies that buy, create or sell online advertising."

"At Meta, we are constantly iterating, solving problems and working together to connect people all over the world."

"How Facebook works for businesses You know your business Whether you sell in person, online or through an app, you know what you’d like to do next as your business grows. We know people More than a billion people use Facebook to connect with friends, family and things that matter to them. We connect businesses with people Marketing on Facebook helps your business build lasting relationships with people and find new customers."

What data does this company collect?

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Data Collected

     

Anonymous

Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views , Serving Domains

Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views

Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views

Pseudonymous

Device ID (EU PII), IP Address, Location Based Data, Search History

Clickstream Data, Device ID (EU PII), IP Address, Location Based Data, Search History

Clickstream Data, Device ID (EU PII), IP Address, Location Based Data, Search History

PII

EU- IP Address, EU- Unique Device ID , Email Address, Login, Name , Phone Number

Address, Email Address, Login, Name , Phone Number

Address, Email Address, Login, Name , Phone Number

Sensitive

Financial Information

Financial Information, Health Information

Financial Information, Health Information

Data Sharing

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties., Sensitive data is shared with 3rd parties.

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., Data is shared with 3rd parties (specifics undisclosed).

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., Data is shared with 3rd parties (specifics undisclosed).

Data Retention

As long as necessary to fulfill a business need or as required by law.

As long as necessary to fulfill a business need or as required by law.

As long as necessary to fulfill a business need or as required by law.

Data Use

Ad Serving, Ad Targeting, Analytics /Measurement, Content Customization, Cross Device Tracking, Optimization

Ad Serving, Ad Targeting, Analytics /Measurement, Content Customization, Cross Device Tracking, Optimization

Ad Serving, Ad Targeting, Analytics /Measurement, Content Customization, Cross Device Tracking, Optimization

Data Storage

undisclosed

We share information globally, both internally within the Facebook Companies, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the services set forth in the Facebook Terms and Instagram Terms and to globally operate and provide our Products to you. We utilize standard contract clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries.

We share information globally, both internally within the Facebook Companies, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the services set forth in the Facebook Terms and Instagram Terms and to globally operate and provide our Products to you. We utilize standard contract clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries.

 

Strictly Necessary

Cookie Vendor

HubSpot

Owned by

n/a

Website

https://www.hubspot.com/

Privacy URL

https://legal.hubspot.com/privacy-policy

What data does this company collect?

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Data Collected

 

Anonymous

Analytics, Browser Information, Cookie Data , Hardware/Software Type

Pseudonymous

IP Address

PII

Address, Email Address, Name , Phone Number

Sensitive

n/a

Data Sharing

Data is not shared with 3rd parties.

Data Retention

As long as necessary to fulfill a business need or as required by law.

Data Use

Analytics /Measurement

Data Storage

n/a

Social Media

Cookie Vendor

Facebook for Developers (formerly Facebook Connect)

Owned by

Facebook

Website

http://developers.facebook.com/

Privacy URL

https://www.facebook.com/about/privacy/

In Their Own Words

"Visit https://developers.facebook.com/ for more information on how to build, grow, and monetize your app. If you have questions about using Facebook or need help with general inquiries, visit https://www.facebook.com/facebook or our Help Center at http://www.facebook.com/help. If you need to report bugs, appeal apps, or ask detailed technical questions, visit the following: Appeal Apps: https://developers.facebook.com/appeal Report Bugs: http://developers.facebook.com/bugs Technical Questions: http://facebook.stackoverflow.com/"

What data does this company collect?

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Data Collected

 

Anonymous

Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Details Undisclosed, Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views , Serving Domains

Pseudonymous

Clickstream Data, Device ID (EU PII), IP Address, Location Based Data

PII

Address, Email Address, Login, Name , Phone Number

Sensitive

Financial Information, Health Information

Data Sharing

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., Data is shared with 3rd parties (specifics undisclosed).

Data Retention

As long as necessary to fulfill a business need or as required by law.

Data Use

Ad Serving, Ad Targeting, Analytics /Measurement, Content Customization, Cross Device Tracking, Optimization

Data Storage

We share information globally, both internally within the Facebook Companies, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the services set forth in the Facebook Terms and Instagram Terms and to globally operate and provide our Products to you. We utilize standard contract clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries.

 

Performance

Cookie Vendor

Google Analytics

Google Fonts

Hotjar

HubSpot (*required)

New Relic

Site improve (*required)

Owned by

Google Inc.

Google Inc.

n/a

n/a

n/a

n/a

Website

https://marketingplatform.google.com/about/analytics/

https://fonts.google.com/

http://www.hotjar.com/

https://www.hubspot.com/

https://newrelic.com/

https://siteimprove.com/

Privacy URL

https://policies.google.com/privacy?hl=en

https://policies.google.com/privacy

https://www.hotjar.com/legal/policies/privacy

https://legal.hubspot.com/privacy-policy

https://newrelic.com/termsandconditions/privacy

https://siteimprove.com/en-us/legal/website-privacy-policy/

In Their Own Words

"Google Analytics gives you insights into your website traffic and marketing effectiveness. We help you buy the right keywords, target your best markets, and engage and convert more customers."

"Making the web more beautiful, fast, and open through great typography. We believe the best way to bring personality and performance to websites and products is through great design and technology. Our goal is to make that process simple, by offering an intuitive and robust collection of open source designer web fonts. By using our extensive catalog, you can share and integrate typography into any design project seamlessly—no matter where you are in the world."

"Hotjar is a new all-in-one Analysis and Feedback tool that reveals the online behaviour and feedback of a website's visitors. By combining both A) Analysis and B) Feedback tools, Hotjar gives our clients the 'big picture' of how to improve their site's experience and its performance."

"HubSpot is an inbound marketing software company that helps businesses transform their marketing from outbound (cold calls, email spam, trade shows, tv ads, etc) lead generation to inbound lead generation."

"New Relic gives you deep performance analytics for every part of your software environment. You can easily view and analyze massive amounts of data, and gain actionable insights in real-time. For your apps. For your users. For your business. Lew Cirne founded New Relic in 2008 with a revolutionary vision: To deliver application performance monitoring (APM) as a purely SaaS product. By embracing the power and accessibility of the cloud, New Relic grew rapidly and quickly became an integral tool for developers, IT ops teams, and executives around the world. Today, New Relic is helping thousands of customers consistently improve their software performance, every day, all day. See why our dynamic suite of software analytics products is changing the game for modern business."

"Our products remove the manual task of finding website errors while helping teams create a strong content strategy through insightful analytics data. Offered as Software as a Service (SaaS), our tools are scalable and used by both small start-up companies and large Fortune 500 companies – a web governance solution for all."

What data does this company collect?

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Data Collected

           

Anonymous

Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Interaction Data , Page Views , Serving Domains

Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views , Serving Domains

Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views , Serving Domains

Analytics, Browser Information, Demographic Data, Hardware/Software Type, Page Views , Serving Domains

Browser Information, Cookie Data , Date/Time, Hardware/Software Type, Interaction Data , Page Views

Browser Information, Cookie Data , Date/Time, Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views

Pseudonymous

Clickstream Data, Device ID (EU PII), IP Address, Location Based Data, Search History

Device ID (EU PII), IP Address, Location Based Data, Search History

Clickstream Data, Device ID (EU PII), IP Address, Location Based Data

Clickstream Data, Device ID (EU PII), IP Address, Location Based Data

Clickstream Data, Device ID (EU PII), IP Address

Device ID (EU PII), IP Address, Location Based Data

PII

Email Address, Login, Name , Phone Number

EU- IP Address, EU- Unique Device ID , Email Address, Login, Name , Personally Identifiable Information (details undisclosed), Phone Number

EU- IP Address, EU- Unique Device ID , Email Address, Name

Address, EU- Unique Device ID , Email Address, Login, Name , PII Collected via 3rd Parties, Phone Number

Address, EU- IP Address, EU- Unique Device ID , Email Address, Login, Name , PII Collected via 3rd Parties, Phone Number

Address, EU- IP Address, EU- Unique Device ID , Email Address, Name , Phone Number

Sensitive

Financial Information

Financial Information

n/a

Financial Information

Financial Information

n/a

Data Sharing

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties., Sensitive data is shared with 3rd parties.

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties., Sensitive data is shared with 3rd parties.

Data is shared with 3rd parties (specifics undisclosed)., PII data is shared with 3rd parties.

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties.

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties., Sensitive data is shared with 3rd parties.

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties.

Data Retention

2-3 Years

As long as necessary to fulfill a business need or as required by law.

As long as necessary to fulfill a business need or as required by law.

As long as necessary to fulfill a business need or as required by law.

Undisclosed

As long as necessary to fulfill a business need or as required by law.

Data Use

Ad Serving, Ad Targeting, Analytics /Measurement, Content Customization, Cross Device Tracking, Optimization

Ad Serving, Ad Targeting, Analytics /Measurement, Content Customization, Cross Device Tracking, Optimization

Ad Targeting, Analytics /Measurement

Content Customization

Analytics /Measurement, Content Customization, Optimization

Analytics /Measurement, Optimization

Data Storage

Undisclosed

Undisclosed

Visitor and usage data that Hotjar collects through its software is stored in Ireland, European Union (EU) on the Amazon Web Services infrastructure, eu-west-1 data centers. Our application and database servers run inside an Amazon Virtual Private Cloud (VPC). Access to the VPC is limited to Hotjar team members on a need-to-know basis. Data stores within the VPC are not directly exposed to the internet. Only systems with a direct technical need are exposed (e.g. frontend web servers, load balancers, and other systems, which directly serve customer traffic).

Not Disclosed

n/a

n/a

 

Functional

Cookie Vendor

YouTube

Owned by

Google Inc.

Website

http://www.youtube.com/

Privacy URL

https://policies.google.com/privacy?hl=en

In Their Own Words

"YouTube allows billions of people to discover, watch and share originally-created videos. YouTube provides a forum for people to connect, inform, and inspire others across the globe and acts as a distribution platform for original content creators and advertisers large and small."

What data does this company collect?

Please note that data collection is not limited to this website/application. It is part of a general company-wide data collection process, detailed in the company's privacy policy.

Data Collected

 

Anonymous

Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views , Serving Domains

Pseudonymous

Device ID (EU PII), IP Address, Location Based Data, Search History

PII

Email Address, Login, Name , Phone Number

Sensitive

n/a

Data Sharing

Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties., Sensitive data is shared with 3rd parties.

Data Retention

As long as necessary to fulfill a business need or as required by law.

Data Use

Ad Serving, Ad Targeting, Analytics /Measurement, Content Customization, Optimization

Data Storage

Undisclosed

 

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