In her CEOWORLD article, “The Future of Dispute Resolution in a Tech-Driven World,” JAMS CEO and President Kim Taylor explores how technology is reshaping the ADR landscape. She highlights how digital platforms, AI tools, and hybrid proceedings are expanding access to mediation and arbitration while preserving the qualities that define effective dispute resolution—empathy, judgment, and trust.

Drawing on her experience as a leader in the field, Taylor emphasizes that the future of ADR lies in leveraging technology to enhance, not replace, the human touch that remains central to every neutral’s work.

To read the full piece, click here.

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