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JAMS Los Angeles

Cassandra S. Franklin, Esq., Joins JAMS in Los Angeles

New panelist will serve as an arbitrator, mediator and neutral evaluator, with a specialization in insurance disputes

New Panelist Announcement

Los Angeles – JAMS, the largest private provider of alternative dispute resolution (ADR) services worldwide, is pleased to welcome Cassandra S. Franklin, Esq., to its panel. Ms. Franklin joins JAMS with extensive experience on both the carrier and policyholder sides of complex insurance coverage disputes. Over her decades of experience in this area, Ms. Franklin has dealt with, among other things, commercial general liability, errors and omissions, entertainment, media liability and intellectual property insurance issues.

For almost 14 years, Ms. Franklin represented policyholders in litigation and pre-litigation insurance coverage disputes. While in this role, she served as partner and deputy chair of Dickstein Shapiro LLP’s insurance coverage practice. Later, she served for almost six years as managing attorney of the Claims Coverage Counsel group at Allianz Global Corporate & Specialty and Fireman’s Fund Insurance Company.      

There, in addition to handling issues arising in claims, Ms. Franklin reviewed and provided strategic guidance on a number of policy drafting projects, garnering experience in the underwriting side of the insurance business.

Based in the JAMS Resolution Center in Los Angeles, Ms. Franklin will serve as an arbitrator, mediator and neutral evaluator, with a focus on matters involving complex insurance coverage issues, as well as entertainment and business/commercial matters.

Ms. Franklin has extensive experience with insurance disputes and is known for her pragmatism and ability to see matters from multiple perspectives. We are excited to have her join JAMS for the logical next step in her career.

-Chris Poole, JAMS President and CEO

Moving to JAMS is the perfect next chapter for me. My background lends itself so naturally to becoming a neutral here. I am excited to be able to continue doing what I love—helping parties reach an amicable path to resolution.

- Cassandra Franklin, Esq., JAMS Arbitrator, Mediator, and Neutral Evaluator

Earlier in her career, Ms. Franklin served as litigation counsel for clients involved in commercial and entertainment disputes. She also served as a member of the clinical faculty at the UCLA School of Law for a number of years, teaching, among other things, courses on mediation. She has also been a devoted pro bono counsel for the Alliance for Children’s Rights in its Adoption from Foster Care project.

Ms. Franklin received her B.A. in English literature (with Highest Distinction, Phi Beta Kappa) from the University of Arizona and obtained her J.D. from Duke University School of Law. After law school, she clerked for California Supreme Court Associate Justices Otto Kaus and Edward Panelli. 

About JAMS – Local Solutions. Global Reach.

Founded in 1979, JAMS is the largest private provider of alternative dispute resolution services worldwide. With 28 locations, JAMS and its nearly 400 panelists are responsible for resolving thousands of the world’s important cases every year.

JAMS successfully resolves and manages business and legal disputes by providing efficient, cost-effective and impartial ways to overcome barriers at any stage of conflict. JAMS offers customized dispute resolution services locally and globally through a combination of industry-specific experience, first-class client service, top-notch facilities and highly-trained panelists.

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Media Contact

For further information, please contact:

Kristine Snyder

JAMS Director, Public Relations & Content 

+1 949-224-4614 (Direct Dial)

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