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JAMS Announces New Artificial Intelligence Disputes Clause and Rules

JAMS Announces New Artificial Intelligence Disputes Clause and Rules

New rules, first in the ADR industry, govern disputes involving artificial intelligence

General Announcements

Irvine, Calif.JAMS, the largest private provider of alternative dispute resolution (ADR) services worldwide, is pleased to announce it has created new rules governing disputes involving artificial intelligence (AI), effective immediately. The rules reflect the latest developments and trends in the ADR space and address the rise in usage and development of AI systems and smart contracts. 

“These new rules will help address the exponential rise in artificial intelligence systems and the intersection of AI technology and dispute resolution. JAMS is committed to remaining at the forefront of evolving technology and providing robust and forward-thinking solutions to the attorneys and parties that we serve.”

Chris Poole, JAMS CEO

The JAMS AI Disputes Clause and Rules refine and clarify procedures for cases involving AI systems. This includes proper filing, service of the request for arbitration, commencement of the arbitration and service of documents throughout the arbitration. The rules expand the scope of the rules outlined for domestic arbitrations that involve new technology.

Additionally, the rules explicitly define "artificial intelligence" as “a machine-based system capable of completing tasks that would otherwise require cognition.” This definition and rules create a framework to support dispute resolution at a time when the evolving regulatory and governance environment for AI will have a significant impact on the legal industry.

“This pioneering initiative marks JAMS as the first in the ADR industry to establish a comprehensive legal framework tailored to the complexities of AI. We encourage all stakeholders to embrace these new rules, as they are essential in navigating the complicated landscape of AI disputes with clarity and foresight, to provide resolutions that are both effective and attuned to the latest technological developments.”

Kimberly Taylor, JAMS president 

By implementing these rules, JAMS aims to equip legal professionals and parties engaged in dispute resolution with clear guidelines and procedures that address the unique challenges presented by AI, such as questions of liability, algorithmic transparency, and ethical considerations. Key aspects of the arbitration procedures under the rules include the appointment and authority of a chairperson, the notice of claims, preliminary conferences and the exchange of information. 

The JAMS Artificial Intelligence Disputes Clause and Rules can be found here.

About JAMS – 
Local Solutions. Global Reach. 

Founded in 1979, JAMS is the largest private provider of alternative dispute resolution services worldwide. JAMS successfully resolves and manages business and legal disputes by providing efficient, cost-effective and impartial ways to overcome barriers at any stage of conflict. JAMS offers customized in-person, virtual and hybrid resolution services locally and globally through a combination of industry-specific experience, first-class client service, the latest technology and highly trained mediators and arbitrators. 

With a roster of over 400 neutrals and 29 locations, JAMS resolves thousands of the world’s important cases every year. JAMS neutrals are adept at managing the resolution process whether they are conducting in-person, virtual or hybrid hearings. 

More information is available at, and you can connect with us on Twitter, LinkedIn, Facebook and our JAMS ADR blog. To learn about diversity, equity and inclusion initiatives at JAMS, visit

Media Contact

For further information, please contact:

Kristine Snyder

JAMS Director, Public Relations & Content 

+1 949-224-4614 (Direct Dial)

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