JAMS Releases 2023 Global Caseload Statistics Reflecting Growing Demand for ADR Services Worldwide

Irvine, Calif. – JAMS, the largest private provider of alternative dispute resolution (ADR) services worldwide, is pleased to share its 2023 global caseload statistics. In this second annual report, information has been captured regarding the volume and types of international matters handled in 2023. 

Last year, 19,464 new cases came into JAMS, up 7% from 2022.* Of these new cases, 241 were international, with parties from around the globe, including Australia, Brazil, Canada, China, Europe, India, Japan, Mexico, Singapore, the U.K. and the U.S.

“This second annual report shows how essential and valued our services are all over the world. And while these numbers are significant, we would be remiss to highlight them without also commending the incredible work that our neutrals do day in and day out for our organization. JAMS is a global leader because of our team’s commitment to leading client service and innovation and working with parties thoughtfully to resolve complex disputes.”

Chris Poole, JAMS CEO

The data illustrates the ongoing demand for JAMS’ services, the wide use of JAMS’ arbitration rules and the prominence of ADR within the national and global legal industries. The cases span the spectrum of practice areas and industries, including business, engineering and construction, energy and renewables, entertainment, financial markets, health care, insurance, intellectual property, life sciences, sports and technology.

The full report can be viewed here.

About JAMS – Local Solutions. Global Reach.

Founded in 1979, JAMS is the largest private provider of alternative dispute resolution services worldwide. JAMS successfully resolves and manages business and legal disputes by providing efficient, cost-effective and impartial ways to overcome barriers at any stage of conflict. JAMS offers customized in-person, virtual and hybrid resolution services locally and globally through a combination of industry-specific experience, first-class client service, the latest technology and highly trained mediators and arbitrators. 

With a roster of over 450 neutrals and 29 locations, JAMS resolves thousands of the world’s important cases every year. JAMS neutrals are adept at managing the resolution process whether they are conducting in-person, virtual or hybrid hearings. 

More information is available at www.jamsadr.com, and you can connect with us on LinkedIn, Facebook, X and our JAMS ADR blog. To learn about diversity, equity and inclusion initiatives at JAMS, visit www.jamsadr.com/diversity/. 

* In the 2022 report, JAMS shared data on the total number of active cases. For the 2023 report, JAMS modified the metric presented to highlight only new cases that came into the provider to best capture year-over-year activity.