JAMS Plans for Returning to Resolution Centers – A Phased and Careful Approach

Dear Valued Clients and Colleagues,

Thank you for your support and patience during the past several months while JAMS has worked remotely to support the safety and well-being of our valued associates, neutrals and clients.

When will JAMS Resolution Centers reopen?
As states and counties around the country are relaxing their “safer-at-home” measures, we are beginning a phased reopening of our Resolution Centers.

Our target opening date for many Resolution Centers is June 1. Although we have already begun to hear matters in some centers, others will reopen later depending on state and county guidelines. We will regularly update our website with information about specific plans for each Resolution Center, and JAMS business managers and case managers are available to provide current updates. Please contact your local JAMS Resolution Center for the most up-to-date information and status on reopening.

Can I schedule an in-person hearing?
Yes. Our highest priority is preserving the safety of our associates, clients and panelists while also providing a venue for in-person dispute resolution if requested. As we begin to reopen, there will be changes to our normal operations. Our online resource for JAMS visitors will outline what to expect when you return to a JAMS Resolution Center, including our safety protocols and procedures.

Need Assistance?
For additional information and assistance with scheduling an in-person or virtual hearing, please contact your local Resolution Center. For more information about our virtual options, including how to prepare for an online mediation or arbitration, please visit our Virtual Mediation and Arbitration page.

Thank you for your continued trust in JAMS.

Sincerely,

Christopher K. Poole
President,
Chief Executive Officer

Kimberly Taylor, Esq.
Senior Vice President,
Chief Legal & Operating Officer