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JAMS Launches JAMS Pathways, a Customizable Service for Addressing and Preventing Conflict

JAMS Launches JAMS Pathways, a Customizable Service for Addressing and Preventing Conflict

JAMS Pathways offers an approach that involves all key stakeholders to help avoid conflict or resolve it at its earliest stage

General Announcements

Irvine, Calif. – JAMS, the largest private provider of alternative dispute resolution (ADR) services worldwide, is pleased to announce the launch of JAMS Pathways, an innovative way to help organizations mitigate and navigate conflict.

JAMS Pathways offers an integrated and fresh approach to problem solving, based on proven methods of dispute resolution. JAMS Pathways starts with a deep dive into the issues and goals associated with each matter. Based on our findings, Pathways professionals will design, provide and oversee a system of targeted training, neutral facilitation and early dispute resolution services for organizations that want to provide individuals, teams and departments with the tools they need to address a conflict before it becomes detrimental to their reputation, culture, mission and/or bottom line. At the heart of our offerings is a unique, forward-thinking approach—one that involves all key stakeholders and makes maximal use of the client’s expertise in their particular industry and JAMS’ four decades of expertise in turning conflict into successful outcomes. JAMS Pathways is the guide; you retain control over the outcome.

JAMS Pathways is uniquely suited to support all types of organizations, from universities to hospitals to corporations to startups. Our multidisciplinary approach incorporates important lessons from a breadth of disciplines, including psychology, economics, law, cross-cultural competence and interpersonal dynamics. Our panel consists of neutrals with extensive backgrounds in numerous areas of conflict, from academic administration to zoning, and with process skills that are industry-leading. For your organization’s convenience, JAMS Pathways will be available in person, virtually or as a hybrid.

Early conflict resolution is not just a tool for avoiding litigation, but it can also be an effective mechanism to support a thriving organization. In launching JAMS Pathways, we want to expand access to dispute resolution and conflict mitigation tools to help organizations better understand where conflicts may arise and how to prepare for and respond to them.

- Chris Poole, JAMS CEO

JAMS Pathways extends our reach beyond audiences who are traditionally aware of our capabilities, such as litigators and corporate counsel, to an entirely new audience of business executives, human resources professionals and other non-attorneys dealing with difficult workplace issues.

- John Pardun, JAMS national business development director

Richard Birke, vice president and executive director of the JAMS Institute, is the chief architect behind JAMS Pathways. Drawing from his leadership experience within the JAMS Institute, Mr. Birke will leverage his wealth of wisdom and knowledge to ensure JAMS Pathways delivers industry-leading service to help clients navigate conflict. A 30-year veteran in the field and in the classroom, Mr. Birke is a hands-on leader and has won two national writing awards for his work in the psychology and neuroscience of mediation and negotiation. Additionally, he has taught dozens of innovative courses around the world, given hundreds of lectures and speeches, and mediated complex disputes involving such matters as an international child abduction, civil rights and the creation of national wilderness areas.

Learn more about JAMS Pathways by following us on LinkedIn or visiting our website.

About JAMS – Local Solutions. Global Reach.

Founded in 1979, JAMS is the largest private provider of alternative dispute resolution services worldwide. JAMS successfully resolves and manages business and legal disputes by providing efficient, cost-effective and impartial ways to overcome barriers at any stage of conflict. JAMS offers customized in-person, virtual and hybrid resolution services locally and globally through a combination of industry-specific experience, first-class client service, the latest technology and highly trained mediators and arbitrators.

With a roster of over 400 neutrals and 29 locations, JAMS resolves thousands of the world’s important cases every year. JAMS neutrals are adept at managing the resolution process whether they are conducting in-person, virtual or hybrid hearings.

More information is available at, and you can connect with us on TwitterLinkedInFacebook and our JAMS ADR blog. To learn about diversity, equity and inclusion initiatives at JAMS, visit

Media Contact

For further information, please contact:

Kristine Snyder

JAMS Director, Public Relations & Content 

+1 949-224-4614 (Direct Dial)

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