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JAMS ADR Insights

JAMS International & Cross Border Alternative Dispute Resolution Arbitration Mediation

Supporting Your Dispute Resolution Needs During the Coronavirus (COVID-19) Outbreak

Dear Valued Clients and Colleagues,

As we collectively navigate the global health challenges caused by the coronavirus (COVID-19) outbreak, we want to assure you that JAMS is being proactive and will continue to operate with the health and safety of our people, our clients, and the communities in which we live and work, as our foremost priority.


JAMS has made the decision to move our staff to a remote-work structure, in accordance with evolving federal, state and local directives. Please visit our Client Advisory Page for ongoing updates regarding actions we are taking in response to the global health crisis.

Our neutrals and staff will have access to technology to allow your cases to move forward utilizing a variety of options.  JAMS offers several video conferencing services, which have proven to be highly effective in both mediations and arbitrations. We are currently utilizing these technologies with numerous cases, and have seen great success enabling parties to participate and engage remotely.

Rest assured, we are working to provide you with seamless, uninterrupted service. If you have any questions about our videoconferencing services or would like more information about submitting a case online or via email, please contact a JAMS case manager. All emails and voicemails to both our case management team and the main line will be addressed and replied to no later than the next business day.

JAMS remains committed to helping resolve your business and legal disputes and to meeting our clients' needs both now and in the future. Feel free to reach out to one of the contacts listed below if you have additional questions about how we can assist with your dispute resolution needs.

West Region, United States:
Gina Miller (Los Angeles)
Vice President. U.S. West Region

East and Central Region, United States:
Elizabeth Carter, Esq. (New York)
Vice President, U.S. East/Central Region

Matthew Rushton (London)
Director, Europe, Middle East & Africa 

We recognize that this unprecedented challenge is impacting all of us in different ways. By joining together to address this crisis, we will weather the storm and return to normal operations as soon as possible.

Thank you for your continued trust in JAMS. 

This page is for general information purposes. JAMS makes no representations or warranties regarding its accuracy or completeness. Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals. See More

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