Innovation Catalysts: Leadership, Technology, and Humanity at JAMS

The latest Resolutions podcast episode features a conversation with JAMS CEO & president, Kimberly Taylor. The discussion offers a thoughtful look at her vision for JAMS and how technology—AI, digital tools and emerging rule frameworks such as the JAMS AI Disputes Clause & Rules—is reshaping the future of dispute resolution. Taylor also reflects on the importance of taking the high road in both work and life, emphasizing her belief that long-term success is rooted in the human element and the practice of empathy.

A few highlights from the episode include:

• Insights on how AI and new technologies can support—rather than replace—human judgment in dispute resolution
• An emphasis on empathy and humanity as essential leadership traits, especially in a rapidly evolving legal landscape
• Reflections on being named one of Corporate Counsel Business Journal’s “50 Women to Watch”
• A perspective on how JAMS can continue innovating while remaining grounded in its core values

Link to Podcast: Innovation Catalysts: Leadership, Technology, and Humanity at JAMS