The JAMS Mediation Process

It's the power of difference only JAMS mediators deliver.

At JAMS, mediation is not limited to just a few hours or a day-long session. It's a process—one at which our mediators and case managers excel. We work diligently every step of the way—from pre-mediation calls and preparation to post-mediation follow-up—toward helping all parties arrive at the best possible outcome to their dispute.

As the world's preeminent provider of mediation services, we draw on over four decades of experience, resolving cases of all sizes and types. We handle over 10,000 mediations annually, ranging from two-party disputes to complex, multi-million-dollar cases.

Contact us and we will assist you in selecting the ideal neutral and the most convenient location to resolve your dispute.

Mediation Process Proficiency

JAMS neutrals are on the case long before the day of mediation and don't consider their job done until settlement is achieved. They are dedicated to the entire mediation process, from reading the written statements to final execution of the settlement agreement. With a network of Resolution Centers around the world and state-of-the-art technology, JAMS offers seamless in-person, remote and hybrid mediations worldwide.

Pre-Mediation Calls

JAMS mediators often provide parties the opportunity for pre-mediation calls in order to discuss:

How to craft a mediation process tailored to their dispute
When the mediation should take place and who should attend
How to exchange information and whether opening statements would be useful
Issues the mediator should be aware of that are not included in the written statements

During the Mediation Session

Using their extraordinary interpersonal skills, JAMS mediators listen closely to all perspectives, quickly evaluate party dynamics and establish rapport, leaving ample time for them to focus on:

What issues are in dispute and what might motivate each party to settle
Making candid observations when appropriate and assisting both sides in assessing risk, overcoming impasse
Pursuing creative, collaborative solutions that are consistent with the facts of the case and geared toward preserving mutual interests and ongoing relationships
Create a process that fosters trust, ensures all parties have the opportunity to be heard, and considers all reasonable prospects for settlementGuiding parties toward resolution

Post-Mediation

In the event that not all issues are resolved during the mediation session, JAMS mediators remain committed to following up, encouraging continued engagement and focus on resolution. They work diligently to help reach a settlement, exploring every possible option along the way.

Practice-Focused Training

Our mediators augment their deep subject matter experience and comprehensive knowledge of federal and state case law and statutes with extensive, ongoing training in ADR and developing trends, including academic research and recent court rulings on settlements.

Responsive Case Management

JAMS case managers, who have experience in all types of ADR processes, receive ongoing training in legal and procedural matters. Known for their excellent customer service and efficiency in convening mediations and keeping them on track, they are also skilled at helping parties select the mediator who best fits their needs.

Efficient, Affordable ADR

We offer affordable hearing formats, including half-day options, for every dispute. JAMS mediators have demonstrated their ability to resolve cases promptly and efficiently, providing significant savings of time and expense.